Clinical Systems Analyst - MyChart

Stanford Health Care; Chapin (SC); Hybrid; USD 118,000 - 158,000; Full time

Job summary

Stanford Health Care in Palo Alto seeks a Clinical Systems Analyst II to support core health system applications, focusing on Epic modules and ancillary systems. You will implement, administer, and support assigned systems with guidance from senior staff to ensure high-quality patient care.

You will provide tier-2 incident support, assist junior teammates, monitor production apps, and lead small to mid-size upgrade initiatives.

Qualifications

• Bachelor's degree required in a relevant field.
• 2+ years of progressively responsible related work experience.

Responsibilities

• Provide tier-2 support of application incidents, including 24/7 on-call coverage as required.
• Deliver analytical assistance to junior team members to resolve incidents and enhancements.
• Perform daily monitoring of applications in production.
• Coordinate application support with Infrastructure, Integration, Reporting, and help desk.
• Lead small to medium software upgrade initiatives or workflow enhancements.
• Modify tables/master files under guidance of senior team members.
• Implement changes per documented procedures and departmental policies.
• Own low to medium complexity issues and liaise between customers and staff.
• Mentor junior staff and document workflows.
• Assist in developing requirements, specifications, and test cases for new functionality.
• Participate in team and cross-team meetings and maintain records.

Skills

Microsoft Office

Troubleshooting

Analytical thinking

Communication

Mentoring

Education

Bachelor's Degree in Information Technology or related field

Tools

Epic Software

Job description

1.0 FTE Full time Day - 08 Hour R2659592 Hybrid 108480036 TDS Software Design Development Technology & Digital Solutions PALO ALTO, 1830 Embarcadero, California

Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

The Clinical Systems Analyst II supports core functions of the health system's applications to enable cost-effective, high quality, efficient, and safe patient care. This position will implement, administer, and support assigned systems under the minimal guidance of senior members of the team. The position will have a good understanding of Epic modules, ancillary systems, and health system operations.

Locations

Stanford Health Care

What You Will Do

• Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required
• Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
• Perform daily monitoring of applications in production use
• Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
• Lead small to medium complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases
• Modify tables/master files, make additions and changes under the direction of senior team members
• Implement changes using documented procedures that are compliant with department’s policies and procedures
• Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution
• Work with and mentor junior staff members to document workflows
• Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications
• Participate in team and cross-team meetings and maintain appropriate meeting records

Education Qualifications

• Bachelor's Degree BACHELOR’S DEGREE IN INFORMATION TECHNOLOGY, COMPUTER SCIENCE, BUSINESS ADMINISTRATION, MANAGEMENT SYSTEMS, ELECTRONICS TECHNOLOGY, COMPUTER ENGINEERING, HEALTH INFORMATION MANAGEMENT OR A DIRECTLY-RELATED FIELD FROM AN ACCREDITED COLLEGE OR UNIVERSITY. Required

Experience Qualifications

• 2 or more years of progressively responsible and directly related work experience Required

Required Knowledge, Skills And Abilities

• Mid-level Microsoft Office skills
• Ability to diagnose and resolve routine technology problems
• Ability and desire to learn to resolve specialized and advanced technology problems
• Ability to establish a set of tasks and activities associated with an intended outcome and timeline
• Ability to take action consistent with available facts, constraints, and anticipated consequences
• Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner
• Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
• Ability to develop new skills and teach others
• Ability to collaborate and build consensus with stakeholders
• Ability to understand and adhere to operational standards, policies, and procedures
• Ability to identify risks and issues
• Ability to develop solutions for new and unfamiliar challenges
• Ability to analyze data, draw conclusions and interpret results
• Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
• Knowledge of current issues and trends in health care and clinical operations in a health care system
• Knowledge of Epic Software as well as other information systems, clinical software, and computer applications used in a health care setting

Licenses and Certifications

• EPICC - EPIC Certification preferred

Physical Demands and Work Conditions

Blood Borne Pathogens

• Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment

These Principles Apply To ALL Employees

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $57.53 - $76.22 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.