Clinical Support Specialist - Southeast

Hyperfine; United States; Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

No relocation package

Job summary

Hyperfine, Inc. seeks a Clinical Support Specialist - Southeast to train hospital staff on the Swoop Portable MRI System and optimize clinical workflows. You will consult on adoption, support post-installation, and relay customer feedback to Hyperfine teams as part of the sales cycle.

The role requires strong collaboration with Sales, Marketing, Clinical Science, and R&D. You will travel up to 75% within the territory, reside near a major airport, and work from a home-based office.

Qualifications

• Associate’s degree in Radiology Sciences or related field.
• Registered ARRT and MR credentialing (or equivalent).
• 3+ years’ experience in clinical MR imaging in a hospital setting.
• 2+ years’ experience in clinical applications or training.

Responsibilities

• Train hospital staff on safe, effective use of Hyperfine products and workflows.
• Provide customized training for new Swoop operators and post-install support.
• Develop relationships with hospital staff and advise on best practices.
• Support clinical adoption, utilization, and customer engagement activities.
• Collaborate with sales to identify customer needs and opportunities.

Skills

Clinical training

Stakeholder management

Relationship building

Problem solving

Team player

Time management

Communication skills

Multitasking

Technical savvy

Self-driven

Education

Associate’s degree in Radiology Sciences or related field

ARRT MR credentialing

3+ years clinical MR imaging

2+ years clinical applications/training

Job description

Hyperfine, Inc. (Nasdaq: HYPR) is the groundbreaking health technology company that has redefined brain imaging with the Swoop ® system—the first FDA-cleared, portable, ultra-low-field, magnetic resonance brain imaging system capable of providing imaging at multiple points of care in a healthcare facility. Our mission is to revolutionize patient care globally through transformational, accessible, clinically relevant diagnostic imaging. Learn More

About The Role

Job Title : Clinical Support Specialist - Southeast

The Clinical Support Specialist is responsible for all aspects of the initial training and support for the customer team, including physicians, nurses, radiographers, MRI Technologists, and other relevant personnel in the use of Hyperfine’s Swoop Portable MRI System. This role will assist in optimizing customer experience by acting as a true consultant with regards to integrating the Swoop System within a customer’s workflow and procedures. The person in this role will partner effectively to relay customer feedback to internal Hyperfine teams and will function as the clinical specialist during the product sales cycle in close collaboration with the Sales, Marketing, Clinical Science, and R&D groups. They will also support clinical adoption, utilization, customer engagement, and related account activities for our customers.

RESPONSIBILITIES:

• Train hospital staff on the safe and effective use and operation of Hyperfine products within the clinical areas including amending workflow and optimize product value and utilization
• Provide customized training and support for new operators of the Swoop System and maintain strategic relationships and support post - installation
• Develop and maintain relationships in accounts with key personnel within the hospital and consult on best practices and use cases
• Provide R&D with clinical input and feedback for new projects
• Support the sales team by identifying customer needs and relaying potential opportunities within the existing installed base
• Support new product evaluation and clinical studies
• Support the centers in optimizing their standard procedures and workflows
• Support adoption and utilization activities and esca late retention or expansion opportunities
• Collaborate with the s ales t e am by providing technical support in various sales cycles to win new business, including accompanying site visits as needed for demonstrations
• Work with the s ales t eam to support Swoop utilization activities
• Support assigned opportunities to enhance client relationships and increase adoption within a facility or network.
• Partner with internal stakeholders (ex. sales, product, marketing, clinical sciences, clinical applications) to share feedback, identify trends, and make introductions that result in increased value for the customer and Hyperfine
• Identify potential attrition risks and product gaps and elevate them with recommended follow-up actions.
• Work closely with teammates and/or RN counterparts to provide customer success to install base customers and future potential customers
• Represent Hyperfine and demonstrate products at trade shows and society meetings
• Support MRI peer champion and Key Opinion Leader (KOL) development activities.
• MRI safety and screening knowledge and analyzing contraindications regarding portable low field vs. high field MR
• MRI sequence and protocol understanding workflow optimization
• Support scanner software and firmware upgrades for customers
• Perform scanner implementations at customer sites
• Perform virtual and on site training of scanners to customers
• Participate in image review with customer physicians and Hyperfine medical officers
• Case review with healthcare staff
• Trade show image support and case reviews

KNOWLEDGE AND SKILL:

• In-depth knowledge reading of the critical care setting to make consultative clinical recommendations to optimize procedures
• Experience working with a variety of stakeholders including physicians, business administration, clinical, etc.
• Ability to build effective relationships with customer stakeholders and support adoption of clinical workflows
• Strong problem solver with sound judgment
• Hands on, strong team player, and fully accountable for delivering agreed-upon tactical performance metrics
• Excellent written and verbal communication skills
• Highly organized and able to multitask
• Articulate, analytical, technically savvy, and professional
• Self-driven and self sufficient
• Positive attitude and team player-oriented individual
• Excellent time management, including managing daily schedule, travel plans, and expenses

EDUCATION/EXPERIENCE REQUIRED:

• Associate’s degree in Radiology Sciences or related field
• Registered Technologist with the ARRT (American Registry of Radiologic Technologists) and current credentialing in MR (Magnetic Resonance) or equivalent
• 3 + years’ experience in clinical MR imaging or similar experience such as 3+ years X-ray + 2 years in MRI in a hospital setting
• 2+ years’ experience operating in clinical applications or clinical training experience

PHYSICAL DEMANDS:

• Reside in assigned territory and ability to work from home-based office
• Able to travel up to 75% of the time within and outside of territory, including occasional weekend travel
• Ability to work long hours and execute under pressure with short turnaround times
• Live near a major airport
• Have an automobile for ground-based transportation

Applicants must be authorized to work for ANY employer in the United States. Hyperfine participates in E-Verify to confirm employment eligibility in accordance with federal law. We are unable to provide or assume employment visa sponsorship, now or in the future.

The annual base salary for this position is between $100,000 - $120,000. This position is also eligible for to participate in Hyperfine's corporate bonus and equity plans. Individual compensation packages are based on various factors unique to each candidate including skill set, relevant experience, qualifications, location, position level, and other job-related reasons.

Agency Resumes: We do not accept resumes from recruitment agencies without a prior agreement in place. Any unsolicited resumes submitted by agencies will be considered the property of Hyperfine and will not be subject to any fees or charges if the candidate is hired.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Hyperfine’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.