Clinical Support Specialist - Southeast

Hyperfine; Oregon; Hybrid; USD 100,000 - 120,000; Full time

Job summary

Hyperfine, Inc. is seeking a Clinical Support Specialist - Southeast to train hospital staff on the Swoop Portable MRI System and optimize clinical workflows. You will serve as a clinical consultant during the sales cycle, capture feedback for R&D, and support adoption across sites.

The role requires deep MR imaging experience, strong relationship-building with physicians and nurses, and frequent travel to healthcare facilities within the assigned Southeast region.

Qualifications

• Associate degree in Radiology or related field is required
• ARRT MR credentialing and active registration required
• 3+ years of clinical MR imaging experience in a hospital setting
• 2+ years of clinical applications or clinical training experience preferred

Responsibilities

• Train hospital staff on safe and effective use of the Swoop Portable MRI System
• Provide customized training and support for new operators
• Develop relationships with hospital staff and consult on best practices
• Gather clinical feedback for product improvement and future projects
• Support sales with technical input during cycles and site visits
• Assist in clinical adoption, utilization, and retention initiatives
• Collaborate with cross-functional teams (sales, marketing, clinical science) to increase customer value
• Travel as needed to customer sites for installations and demonstrations

Skills

Critical care knowledge

Stakeholder management

Clinical workflow optimization

Communication

Time management

Team collaboration

Problem solving

Education

Associate’s degree in Radiology Sciences or related field

ARRT registration with MR credentialing

Tools

MRI systems

Job description

About Us

Hyperfine, Inc. (Nasdaq: HYPR) is the groundbreaking health technology company that has redefined brain imaging with the
Swoop®
system—the first FDA-cleared, portable, ultra-low-field, magnetic resonance brain imaging system capable of providing imaging at multiple points of care in a healthcare facility. Our mission is to revolutionize patient care globally through transformational, accessible, clinically relevant diagnostic imaging.

About The Role

Job Title: Clinical Support Specialist - Southeast

The Clinical Support Specialist is responsible for all aspects of the initial training and support for the customer team, including physicians, nurses, radiographers, MRI Technologists, and other relevant personnel in the use of Hyperfine’s Swoop Portable MRI System. This role will assist in optimizing customer experience by acting as a true consultant with regards to integrating the Swoop System within a customer’s workflow and procedures. The person in this role will partner effectively to relay customer feedback to internal Hyperfine teams and will function as the clinical specialist during the product sales cycle in close collaboration with the Sales, Marketing, Clinical Science, and R&D groups. They will also support clinical adoption, utilization, customer engagement, and related account activities for our customers.

Responsibilities

• Train hospital staff on the safe and effective use and operation of Hyperfine products within the clinical areas including amending workflow and optimize product value and utilization
• Provide customized training and support for new operators of the Swoop System and maintain strategic relationships and support post-installation
• Develop and maintain relationships in accounts with key personnel within the hospital and consult on best practices and use cases
• Provide R&D with clinical input and feedback for new projects
• Support the sales team by identifying customer needs and relaying potential opportunities within the existing installed base
• Support new product evaluation and clinical studies
• Support the centers in optimizing their standard procedures and workflows
• Support adoption and utilization activities and elevate retention or expansion opportunities
• Collaborate with the sales team by providing technical support in various sales cycles to win new business, including accompanying site visits as needed for demonstrations
• Work with the sales team to support Swoop utilization activities
• Support assigned opportunities to enhance client relationships and increase adoption within a facility or network.
• Partner with internal stakeholders (ex. sales, product, marketing, clinical sciences, clinical applications) to share feedback, identify trends, and make introductions that result in increased value for the customer and Hyperfine
• Identify potential attrition risks and product gaps and elevate them with recommended follow-up actions.
• Work closely with teammates and/or RN counterparts to provide customer success to install base customers and future potential customers
• Represent Hyperfine and demonstrate products at trade shows and society meetings
• Support MRI peer champion and Key Opinion Leader (KOL) development activities.
• MRI safety and screening knowledge and analyzing contraindications regarding portable low field vs. high field MR
• MRI sequence and protocol understanding workflow optimization
• Support scanner software and firmware upgrades for customers
• Perform scanner implementations at customer sites
• Perform virtual and on site training of scanners to customers
• Participate in image review with customer physicians and Hyperfine medical officers
• Backup / support for image demonstrations
• Case review with healthcare staff
• Trade show image support and case reviews

Knowledge and Skill

• In-depth knowledge reading of the critical care setting to make consultative clinical recommendations to optimize procedures
• Experience working with a variety of stakeholders including physicians, business administration, clinical, etc.
• Ability to build effective relationships with customer stakeholders and support adoption of clinical workflows
• Strong problem solver with sound judgment
• Hands on, strong team player, and fully accountable for delivering agreed-upon tactical performance metrics
• Excellent written and verbal communication skills
• Highly organized and able to multitask
• Articulate, analytical, technically savvy, and professional
• Strong computer skills
• Self-driven and self sufficient
• Positive attitude and team player-oriented individual
• Excellent time management, including managing daily schedule, travel plans, and expenses

Education/Experience Required

• Associate’s degree in Radiology Sciences or related field
• Registered Technologist with the ARRT (American Registry of Radiologic Technologists) and current credentialing in MR (Magnetic Resonance) or equivalent
• 3+ years’ experience in clinical MR imaging or similar experience such as 3+ years X-ray + 2 years in MRI in a hospital setting
• 2+ years’ experience operating in clinical applications or clinical training experience

Physical Demands

Reside in assigned territory and ability to work from home-based office

Able to travel up to 75% of the time within and outside of territory, including occasional weekend travel

Ability to work long hours and execute under pressure with short turnaround times

Live near a major airport

Have an automobile for ground-based transportation

Applicants must be authorized to work for ANY employer in the United States. Hyperfine participates in E-Verify to confirm employment eligibility in accordance with federal law. We are unable to provide or assume employment visa sponsorship, now or in the future.

The annual base salary for this position is between $100,000 - $120,000. This position is also eligible for to participate in Hyperfine's corporate bonus and equity plans. Individual compensation packages are based on various factors unique to each candidate including skill set, relevant experience, qualifications, location, position level, and other job-related reasons.

Agency Resumes

Agency Resumes: We do not accept resumes from recruitment agencies without a prior agreement in place. Any unsolicited resumes submitted by agencies will be considered the property of Hyperfine and will not be subject to any fees or charges if the candidate is hired.