Clinical Support Specialist (Richmond VA)

Symmetrio; Richmond (VA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Paid Time Off

Job summary

Symmetrio is seeking a Clinical Support Specialist to provide in-depth clinical support and hands-on training for neurology-related procedures in hospital settings. You will collaborate with surgeons, OR teams and oncology professionals to ensure high levels of customer satisfaction.

This role involves site readiness, live-case support, and building strong relationships with clinical stakeholders while documenting outcomes and insights for continuous improvement.

Qualifications

• Bachelor’s degree in Nursing or related clinical field.
• Experience in operating room, surgical, or medical device environments.
• Experience providing case coverage or direct clinical support during procedures.
• Experience with medical device clinical support or hospital clinical teams.
• Comfortable working with physicians, nurses and hospital teams.
• Strong communication and clinical education skills.

Responsibilities

• Provide in-depth clinical support and technical expertise during procedures, focused on neurology-related cases.
• Deliver hands-on training for neurosurgeons, OR nurses and staff.
• Support site readiness activities, including system installation and qualification with technical teams.
• Attend and support live cases, optimize workflow and document case metrics.
• Build relationships with clinical stakeholders to ensure confidence in system capabilities.
• Document post-case findings, outcomes, feedback, and insights via reporting tools.
• Liaise between clinical users and technical support for continuous improvement.

Skills

Communication

Presentation

Clinical education

Organizational skills

Team collaboration

Travel readiness

Education

Bachelor’s degree in Nursing

Related clinical or life sciences degree

Job description

Symmetrio is actively recruiting for a Clinical Support Specialist for its client, a growing oncology medical device company.

This role will provide clinical support for scheduled procedures at hospital accounts throughout the Houston market. The Clinical Support Specialist will work closely with surgeons, operating room teams, oncology professionals, and other hospital stakeholders to support procedures, provide product education, and ensure a high level of customer satisfaction.

This is an excellent opportunity for someone with operating room, procedural, or medical device case coverage experience who enjoys working directly with physicians and clinical teams.

Responsibilities

• Provide in-depth clinical support and technical expertise to medical teams utilizing advanced surgical technology in operating room environments, with a focus on neurology-related procedures.
• Deliver effective, hands-on training for neurosurgeons,OR nurses and supporting staff.
• Support site readiness activities, including system installation and qualification, in collaboration with technical and engineering teams.
• Attend and support live cases, ensuring optimal workflow and clinical outcomes; assist with troubleshooting and documentation of case metrics.
• Build and sustain strong relationships with clinical stakeholders, ensuring their confidence in system capabilities and long-term satisfaction.
• Document all post-case findings, clinical outcomes, product feedback, and procedural insights through structured reporting tools.
• Act as a liaison between clinical users and technical support teams, ensuring continuous improvement based on real-world feedback.

• Bachelor’s degree in Nursing, Biology, Biomedical Engineering, Medical Technology, or a related clinical or life sciences field preferred.
• Previous experience working in an operating room, surgical, procedural, or medical device environment.
• Experience providing case coverage or direct clinical support during procedures preferred.
• Medical device clinical support, nursing, surgical services, or similar field-based healthcare experience preferred.
• Comfortable working directly with physicians, nurses, and multidisciplinary hospital teams.
• Strong communication, presentation, and clinical education skills.
• Ability to learn and communicate technical and clinical information effectively.
• Strong organizational skills and ability to manage multiple hospital accounts and scheduled procedures.
• Ability to travel throughout the assigned territory.
• Experience in neurosurgery, oncology, radiation oncology, or other surgical specialties is a plus, but not required.

Base: $100,000.00 Bonus: 20%

Exceptional benefits package will be part of the package.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401K, IRA)
• Paid Time Off (Vacation, Sick, & Public Holiday)