Clinical Support Specialist at Chimes International

University of Delaware; Exton (PA); Hybrid; USD 19,320 - 27,517; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Tuition Reimbursement options

Flexible Spending Accounts

Life Insurance

Disability Insurance

Paid Time Off

403(b) with Employer Match

Employee Recognition Programs

Employee Referral Bonus opportunities

Job summary

The University of Delaware is seeking a Clinical Services Support professional in Exton, PA. This role includes processing referrals, scheduling evaluations, and managing client records with an emphasis on customer service. Candidates must have at least one year of experience in a relevant office setting and a high school diploma. The position offers competitive pay and a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and tuition reimbursement.

Qualifications

• At least one year in a medical, mental health, or professional office setting with customer service and data entry responsibilities.
• Must pass Child Abuse, Criminal Background Check, and Medicaid/Medicare Exclusion verification.

Responsibilities

• Process all incoming referrals quickly and accurately.
• Input and manage referral information within the electronic health record system.
• Maintain client records throughout their lifecycle.

Skills

Customer service

Data entry

Record management

Education

High school diploma or equivalent

Job description

In this role, you’ll be a key part of helping clients access the services they need. You’ll handle referrals, schedule evaluations, support prescribers, and keep client records organized and compliant — all while providing friendly, reliable support to both clients and staff.

Schedule Details: Monday through Friday 8:30 am - 5:00 pm

Location: Exton, PA (THIS IS NOT A REMOTE/HYBRID POSITION)

Program: Clinical Services Support

Pay Rate: $17+/hour

What You’ll Do

• Process all incoming referrals quickly and accurately, including verifying insurance eligibility
• Input and manage referral information within the electronic health record system
• Ensure referral information is transmitted promptly to the appropriate team or service
• Process payments related to record releases and ensure accurate documentation of all transactions.
• Manage the release of client treatment records to law offices, disability firms, and behavioral health agencies while strictly adhering to HIPAA guidelines
• Communicate professionally with external partners throughout the medical record release process to ensure timely and accurate information exchange
• Maintain a detailed tracking spreadsheet for all record requests in alignment with record‑keeping protocols
• Support prescribers and clinical staff as needed
• Maintain client records throughout their lifecycle—from data entry and release of information to archiving
• Provide friendly, professional assistance to clients both in person and over the phone

What We’re Looking For

• Education: High school diploma or equivalent
• Experience: At least one year in a medical, mental health, or professional office setting with customer service and data entry responsibilities
• Licenses/Certifications: None required
• Clearances: Child Abuse, Criminal Background Check, and Medicaid/Medicare Exclusion verification

What’s in it for you?

Total Rewards (For Full-Time Employees = >30 hours/week):

• Competitive Pay
• Medical, Dental, and Vision Insurance
• Tuition Reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Employer Match
• Employee Recognition Programs
• Employee Referral Bonus opportunities
• Discounts through Tickets at Work
• And More!