Clinical Support Specialist

Holcomb Behavioral Health Systems - A Chimes Company; Exton (PA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, Vision Insurance

Tuition Reimbursement options

Flexible Spending Accounts

Life Insurance

Disability Insurance

Paid Time Off

403(b) with Employer Match

Employee Recognition Programs

Employee Referral Bonus opportunities

Discounts through Tickets at Work

Job summary

Holcomb Behavioral Health Systems - A Chimes Company in Exton, PA, is seeking a Clinical Services Support assistant to handle referrals, schedule evaluations, support prescribers, and maintain compliant client records. The role requires strong data entry and customer service with HIPAA awareness.

The position is on-site, Monday–Friday, 10:00 am–6:30 pm, paying $17+ per hour, with full-time benefits including health insurance, retirement plans, tuition reimbursement, and paid time off.

Qualifications

• High school diploma or equivalent.
• At least one year in a medical, mental health, or professional office setting with customer service and data entry responsibilities.
• Clearances: Child Abuse, Criminal Background Check, and Medicaid/Medicare Exclusion verification.

Responsibilities

• Process all incoming referrals quickly and accurately, including verifying insurance eligibility.
• Input and manage referral information within the electronic health record system.
• Ensure referral information is transmitted promptly to the appropriate team or service.
• Process payments related to record releases and ensure accurate documentation of all transactions.
• Manage the release of client treatment records to law offices, disability firms, and behavioral health agencies while strictly adhering to HIPAA guidelines.
• Communicate professionally with external partners throughout the medical record release process to ensure timely and accurate information exchange.
• Maintain a detailed tracking spreadsheet for all record requests in alignment with record‑keeping protocols.
• Support prescribers and clinical staff as needed.
• Maintain client records throughout their lifecycle—from data entry and release of information to archiving.
• Provide friendly, professional assistance to clients both in person and over the phone.

Skills

Customer service

Data entry

Communication

Education

High school diploma or equivalent

Job description

Job Details

Our vast array of services — educational, employment, vocational, residential, rehabilitative, and behavioral health — are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.

Job Description: In this role, you’ll be a key part of helping clients access the services they need. You’ll handle referrals, schedule evaluations, support prescribers, and keep client records organized and compliant — all while providing friendly, reliable support to both clients and staff.

Schedule Details: Monday through Friday, 10:00 am - 6:30 pm

Location: Exton, PA (THIS IS NOT A REMOTE/HYBRID POSITION)

Program: Clinical Services Support

Pay Rate: $17+/hour

What You’ll Do

• Process all incoming referrals quickly and accurately, including verifying insurance eligibility
• Input and manage referral information within the electronic health record system
• Ensure referral information is transmitted promptly to the appropriate team or service
• Process payments related to record releases and ensure accurate documentation of all transactions.
• Manage the release of client treatment records to law offices, disability firms, and behavioral health agencies while strictly adhering to HIPAA guidelines
• Communicate professionally with external partners throughout the medical record release process to ensure timely and accurate information exchange
• Maintain a detailed tracking spreadsheet for all record requests in alignment with record‑keeping protocols
• Support prescribers and clinical staff as needed
• Maintain client records throughout their lifecycle—from data entry and release of information to archiving
• Provide friendly, professional assistance to clients both in person and over the phone

What We’re Looking For

• Education: High school diploma or equivalent
• Experience: At least one year in a medical, mental health, or professional office setting with customer service and data entry responsibilities
• Licenses/Certifications: None required
• Clearances: Child Abuse, Criminal Background Check, and Medicaid/Medicare Exclusion verification

What’s in it for you?

Total Rewards (For Full-Time Employees = >30 hours/week)

• Competitive Pay
• Medical, Dental, and Vision Insurance
• Tuition Reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Employer Match
• Employee Recognition Programs
• Employee Referral Bonus opportunities
• Discounts through \"Tickets at Work\"
• And More!

Holcomb Behavioral Health Systems is accredited by the Joint Commission and provides a comprehensive range of services and supports for people with mental health, substance abuse, intellectual and developmental disabilities, and co-occurring disorders throughout southern and central Pennsylvania, central New Jersey, Delaware, and Maryland. Additionally, we provide an array of prevention and educational programs for youth, parents, and adults to encourage healthy choices and lifestyles.