Clinical Support Specialist

Emerge Recovery & Trade Initiative; Xenia (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

Emerge Recovery & Trade Initiative seeks an Administrative Support professional to assist the clinical services team. This role involves managing schedules, client interactions, and providing administrative duties in a clinical office setting. Ideal candidates should have experience with EHR systems and strong customer service skills.

Benefits

Medical, Dental, Vision Coverage

Short-Term and Long-Term Disability Paid by Employer

401K with Employer Match

3 weeks paid vacation

9 Paid Holidays and a Floating Holiday

On-Site Weight Room

Qualifications

• Minimum two years of experience in a standard office/clinical office.
• Experience navigating EHR and Microsoft Office products.
• Understanding of clinical office operations and customer service.

Responsibilities

• Provide administrative support, including managing the clinical schedule.
• Greet clients and handle reception functions.
• Assist with billing and maintain client records to ensure compliance.

Skills

Customer service techniques

Multitasking

Communication

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Electronic Health Records

Job description

Position Summary:

Provide administrative support to the clinical services team.

Principal Responsibilities

• Perform general administrative functions: typing, copying, filing, and scanning.
• Perform general receptionist functions: greet/service clients and visitors, check-in clients and verify/collect their information, notify clinicians when their clients have arrived, answer and transfer calls.
• Maintain a neat and organized reception area and ensure it is securely locked before leaving.
• Maintain the clinical schedule: set appointments, ensure to prevent conflicting appointments, and make daily appointment reminder calls.
• Maintain cancellation list and attempt to fill cancelled appointment slots.
• Distribute paperwork to clients, review forms for accuracy, and obtain signatures, as needed.
• Assist with billing functions: verify insurance through online and/or telephonic means, obtain insurance authorizations.
• Provide additional billing support as assigned by the supervisor (data entry, reports, claims processing, etc.).
• Maintain client records according to the organization’s policies and procedures.
• Maintain organization, Ohio MHAS, and CARF required training.
• Maintain license or registration appropriate to profession and appropriate to job requirement, including appropriate amount of continuing education at all times of employment.
• Maintain strict confidentiality at all times.
• Other duties as assigned.
  
  
  

Benefits And Pay

Full-Time staff at ERTI have access to the following benefits:

• Medical, Dental, Vision Coverage – Effective first day of the month following employment
• Short-Term and Long-Term Disability Paid by Employer
• Life Insurance for Employee in the amount of $25,000 paid by Employer.
• 401K – Eligible after 3 months. 3% Employer Match with 100% vestment
• 3 weeks paid vacation, which accrues per pay period.
• 9 Paid Holidays and a Floating Holiday per year.
• Pet Insurance
• Hospital Indemnity, Accident, and Critical Illness Insurance Options
• On-Site Weight Room
  
  
  

Pay is competitive and commiserate with experience.

Required Knowledge, Abilities, And Working Conditions

Knowledge of: Customer service techniques/skills, safety rules and procedures, the organization’s policies and procedures. Basic understanding of clinical office operations.

Abilities: Multitask and work independently with minimal supervision. Communicate information clearly and effectively. Standing, bending, stooping, sitting, walking, reaching above and below shoulder, repetitive use of hands to operate office equipment. Sit and/or stand for extended periods of time.

Working Conditions: Standard office/clinical office setting. May require weekend, evening, and holiday hours. May be exposed to clients who are potentially angry or violent. General exposure to standard office equipment (computers, monitors, copiers, etc.).

Qualifications And Education Requirements

• Experience in working with Microsoft Office products, including email.
• Experience with using and navigating Electronic Health Records (EHR) and other industry related types of applications.
• High School Diploma or Equivalent
• Minimum two (2) years of experience working in a standard office/clinical office environment.
• Experience working in a mental health and/or addiction treatment agency a plus.
  
  
  

Emerge Recovery & Trade Initiative is an Equal Opportunity Employer