Clinical Support Specialist

Area Agency on Aging, PSA 2; Dayton (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Area Agency on Aging, PSA 2 in Dayton, OH seeks a Clinical Support Specialist to help facilitate eligibility reviews and provide general support for case management and waiver service coordination. The ideal candidate will deliver a customer-focused care approach and possess the clinical skills to perform comprehensive assessments.

The role requires strong communication, ability to prioritize tasks, and proficiency with Microsoft Office.

Qualifications

• Associate degree preferred; equivalent experience may substitute.
• Excellent verbal and written communication skills.
• Customer-focused care approach in all communications.
• Ability to prioritize multiple tasks.
• Clinical knowledge and interview skills for assessments.
• Proficiency with Microsoft Office.
• Knowledge of infection control and universal precautions.
• Basic math skills for documentation.
• Awareness of community resources and services.

Responsibilities

• Assist in the facilitation of eligibility reviews for case management and waiver services.
• Support case management and waiver service coordination functions as needed.
• Conduct physical, functional, social, environmental, financial, and mental health assessments using clinical interview skills.
• Prioritize tasks effectively to meet deadlines and service requirements.
• Maintain clear, persuasive, and professional verbal and written communication with clients, families, and team members.
• Utilize computer systems proficiently, including Microsoft Suite applications.
• Adhere to universal precautions and infection control protocols.
• Apply basic math skills as required for documentation and reporting.
• Maintain awareness of community resources and services to support client needs.

Skills

Verbal communication

Written communication

Customer focus

Task prioritization

Clinical assessment knowledge

Microsoft Office

Infection control

Basic math

Community resources awareness

Education

Associate degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job Description

We are seeking a dedicated Clinical Support Specialist to assist in the facilitation of eligibility review and provide general support for all case management and waiver service coordination functions. The ideal candidate will demonstrate a customer-focused care approach in all communications and possess the clinical knowledge and skills necessary to perform comprehensive assessments.

Location

Dayton, OH, 45402

Job Description

We are seeking a dedicated Clinical Support Specialist to assist in the facilitation of eligibility review and provide general support for all case management and waiver service coordination functions. The ideal candidate will demonstrate a customer-focused care approach in all communications and possess the clinical knowledge and skills necessary to perform comprehensive assessments.

Responsibilities

• Assist in the facilitation of eligibility reviews for case management and waiver services.
• Support case management and waiver service coordination functions as needed.
• Conduct physical, functional, social, environmental, financial, and mental health assessments using clinical interview skills.
• Prioritize tasks effectively to meet deadlines and service requirements.
• Maintain clear, persuasive, and professional verbal and written communication with clients, families, and team members.
• Utilize computer systems proficiently, including Microsoft Suite applications.
• Adhere to universal precautions and infection control protocols.
• Apply basic math skills as required for documentation and reporting.
• Maintain awareness of community resources and services to support client needs.

Qualifications

• Associate Degree is desired; additional equivalent experience may be substituted for part of the education requirement.
• Excellent verbal and written communication skills with persuasive ability.
• Customer-focused care approach in all communications.
• Ability to prioritize multiple tasks effectively.
• Possess clinical knowledge and interview skills necessary for comprehensive assessments.
• Computer literacy, including proficiency with Microsoft Suite.
• Knowledge of universal precautions and infection control.
• Basic math skills.
• Awareness of community resources and services.