Clinical Support Specialist

Area Agency on Aging; Dayton (OH); On-site; USD 36,000 - 55,000; Full time

Job summary

Area Agency on Aging seeks a Clinical Support Specialist to assist in eligibility review and provide general support for case management and waiver service coordination. The role requires clinical knowledge to perform comprehensive assessments and a customer-focused approach in all communications.

The ideal candidate will prioritize tasks effectively, maintain professional communication with clients and teams, and be proficient with Microsoft Office while adhering to infection control protocols.

Qualifications

• Associate Degree or equivalent experience accepted.
• Excellent verbal and written communication skills.
• Customer-focused care approach in all communications.
• Ability to prioritize multiple tasks effectively.
• Clinical knowledge and interview skills for comprehensive assessments.
• Computer literacy including Microsoft Suite.
• Knowledge of universal precautions and infection control.
• Basic math skills.
• Awareness of community resources and services.

Responsibilities

• Assist in facilitation of eligibility reviews for case management and waiver services.
• Support case management and waiver service coordination functions as needed.
• Conduct physical, functional, social, environmental, financial, and mental health assessments using clinical interview skills.
• Prioritize tasks to meet deadlines and service requirements.
• Maintain clear, persuasive, and professional verbal and written communication with clients, families, and team members.
• Utilize computer systems proficiently, including Microsoft Suite applications.
• Adhere to universal precautions and infection control protocols.
• Apply basic math skills for documentation and reporting.
• Maintain awareness of community resources and services to support client needs.

Skills

Verbal communication

Written communication

Customer-focused care

Task prioritization

Clinical assessment interview skills

Infection control awareness

Basic math skills

Awareness of community resources

Education

Associate degree

Tools

Microsoft Office

Job description

We are seeking a dedicated Clinical Support Specialist to assist in the facilitation of eligibility review and provide general support for all case management and waiver service coordination functions. The ideal candidate will demonstrate a customer-focused care approach in all communications and possess the clinical knowledge and skills necessary to perform comprehensive assessments.

Responsibilities

• Assist in the facilitation of eligibility reviews for case management and waiver services.
• Support case management and waiver service coordination functions as needed.
• Conduct physical, functional, social, environmental, financial, and mental health assessments using clinical interview skills.
• Prioritize tasks effectively to meet deadlines and service requirements.
• Maintain clear, persuasive, and professional verbal and written communication with clients, families, and team members.
• Utilize computer systems proficiently, including Microsoft Suite applications.
• Adhere to universal precautions and infection control protocols.
• Apply basic math skills as required for documentation and reporting.
• Maintain awareness of community resources and services to support client needs.

Qualifications

• Associate Degree is desired; additional equivalent experience may be substituted for part of the education requirement.
• Excellent verbal and written communication skills with persuasive ability.
• Customer-focused care approach in all communications.
• Ability to prioritize multiple tasks effectively.
• Possess clinical knowledge and interview skills necessary for comprehensive assessments.
• Computer literacy, including proficiency with Microsoft Suite.
• Knowledge of universal precautions and infection control.
• Basic math skills.
• Awareness of community resources and services.