Clinical Support Specialist

UPMC; Monroeville (Allegheny County); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Excellent benefits

Pleasant work environment

Friendly team

Job summary

UPMC's Magee - Women's Hospital is hiring a Casual Clinical Support Specialist to support the Women's Imaging Monroeville. This role handles a broad range of clerical and patient-facing tasks within the imaging department.

You'll interact with patients, schedule, register, collect demographics and insurance information, and assist with imaging prep under supervision. Day shifts with rotating weekends/holidays, excellent benefits, and a friendly team are part of the environment.

Responsibilities

• Maintain office equipment and inform appropriate personnel of service needs.
• Interact directly with patients, family members, staff members and healthcare professionals. Problem solve utilizing independent judgment.
• Utilize computer system to enter, retrieve, edit and print data as required.
• Answer work area telephones and triage calls as appropriate.
• Obtain and input pertinent patient demographic and insurance data, as required, for patient registration and billing. Possess knowledge of pre-authorization requirements for imaging procedures.
• Retrieve or instruct patients to obtain prior images or medical records pertinent for review at the time of testing.
• Provide general clerical support and serves as a resource individual for imaging support personnel. Possess an in-depth knowledge of specific department functions (i.e. Scheduling, mammography screening program, file maintenance, etc.)
• Maintains and retrieves patient records in accordance with hospital / departmental policies governing patient confidentiality.
• Follow the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient.
• Expeditionally compile documentation needed to process patient upon arrival. Prepare departmental reports, forms, and miscellaneous forms as required.
• Obtain information and schedules examination appointments. Utilize judgment in determining appropriate level of service based on clinical needs, clarify pre-authorization requirements, and furnish preparatory examination instructions and assistance to patients.
• Maintain inventory and orders supplies as required.

Job description

Join our team of Life Changers!

Magee - Women's Hospital of UPMC is hiring a Casual Clinical Support Specialistto support the Womens Imaging Monroeville.

This position will work dayligh shifts. Rotating weekend and holiday availability is required to support the hours of operation.

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.

Purpose:

Under the general direction of the Manager/Coordinator, this individual is responsible for maintaining operations to include specific support functions or satellite areas. Performs a broad range of clinical support services with active customer interface. Serves as a team leader and resource individual to ensure efficient provision of services.

Responsibilities:

• Maintain office equipment and inform appropriate personnel of service needs.
• Interact directly with patients, family members, staff members and healthcare professionals. Problem solve utilizing independent judgment.
• Utilize computer system to enter, retrieve, edit and print data as required.
• Answer work area telephones and triage calls as appropriate.
• Obtain and input pertinent patient demographic and insurance data, as required, for patient registration and billing. Possess knowledge of pre-authorization requirements for imaging procedures.
• Retrieve or instruct patients to obtain prior images or medical records pertinent for review at the time of testing.
• Provide general clerical support and serves as a resource individual for imaging support personnel. Possess an in-depth knowledge of specific department functions (i.e. Scheduling, mammography screening program, file maintenance, etc.)
• Maintains and retrieves patient records in accordance with hospital / departmental policies governing patient confidentiality.
• Follow the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient.
• Expeditiously compile documentation needed to process patient upon arrival. Prepare departmental reports, forms, and miscellaneous forms as required.
• Obtain information and schedules examination appointments. Utilize judgment in determining appropriate level of service based on clinical needs, clarify pre-authorization requirements, and furnish preparatory examination instructions and assistance to patients.
• Maintain inventory and orders supplies as required.