Clinical Support Specialist

Artesian Hotel; Ada (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Chickasaw Nation is seeking a Full Time Clinical Support Specialist to join our Clinical Support Group at the 1300 Hoppe location, working 8 a.m. to 5 p.m.

This role serves as the first point of contact, registers patients, and collects all required information to ensure accurate records. You will manage patient charts, verify insurance, schedule appointments, assist with referrals, and support billing and reporting processes.

Qualifications

• High School diploma or equivalent required.
• Associates degree in a related field preferred.
• Pass general background check and valid driver's license.
• Must be 21 years of age or older.

Responsibilities

• Obtain accurate patient information and update charts.
• Advise patients on documents needed at check-in.
• Verify insurance (Medicare/Medicaid/Private) and obtain authorizations.
• Schedule new patients, referrals, and follow-ups; manage cancellations and reminders.
• Provide crisis intervention and referral information for calls.
• Interview and determine eligibility per Chickasaw Nation guidelines.
• Verify Sooner Care eligibility where applicable.
• Determine which PMAS scheduling system to use based on eligibility/location.
• Maintain multiple PMAS calendars for providers with attention to detail.
• Use OnBase and Vista Imaging for scanning and indexing documents.
• Respond promptly to and coordinate with staff to resolve billing/registration issues.
• Assist in release of information requests to CNMC EHR and DFS EHR.
• Ensure timely reporting of clinic statistics and compile data into reports.
• Create and manage patient charts; print demographic forms with HIPAA confidentiality.

Skills

Basic Computer skills

Typing 35 wpm

Microsoft Office

Adaptable

Education

High School/DGED

Associates Degree (optional)

Tools

OnBase

Vista Imaging

Job description

Description

We are currently looking for aFull Time Clinical Support Specialistto join our Clinical Support Group team located at the 1300 Hoppe working 8 a.m. to 5p.m.

Summary

Serves as the first point of contact and administers the registration process and obtains all required patient information.

Responsibilities

• Obtains accurate patient information and updates patient charts as needed
• Advises patient of any documentation that will be needed at time of check in
• Collects and verifies third party Medicare, Medicaid and or Private insurance and obtains appropriate authorization signatures
• Schedules new patient, referral and follow-up appointments, handles all cancellations, and communicates appointment reminders
• Provide crisis intervention and referral information for incoming phone calls
• Interviews and determines eligibility of individuals seeking services according to Chickasaw Nation registration and eligibility guidelines
• Verifies Sooner Care eligibility for clients who do not have insurance, as applicable
• Determines which PMAS scheduling system to use based on eligibility and/or clinic location
• Maintains multiple PMAS calendars for providers with attention to detail
• Utilizes Onbase and Vista Imaging software to complete required scanning of documents and indexes appropriately
• Responds timely to and works collaboratively with other staff such as resource management, operational support, department of health, etc., to effectively resolve billing and registration issues and concerns
• Assists in the process of release of information requests to Health Information Management (CNMC EHR) and Operational Support (DFS EHR)
• Ensures timely reporting of key clinic statistics to line of support
• Compiles clinic information and data into a word processing or spreadsheet in adherence to program reporting standards
• Creates and manages patient charts
• Prints demographic forms and labels needed prior to clinical appointments while maintaining confidentiality of clients’ information per HIPAA guidelines
• Answers and directs all clinic phone calls, following all reasonable safeguards for ensuring confidentiality, determines purpose of callers and takes messages as necessary for clinic providers and staff
• Administers quality assurance surveys to ensure client satisfaction with the program
• Assists clinic management and as needed division psychologist with general clerical duties to include, but not limited to: mailings, faxing, copying, organizing, maintaining and distributing files and project data reports
• Provides coverage for other clinic support positions during breaks, lunch or absences as assigned
• Maintains office supplies, forms and equipment in levels sufficient for optimal office functions
• Assists in maintaining a friendly, clean, safe and neat work environment
• Supports and promotes a service environment for individuals in need of physical health care, behavioral health and/or co-occurring services that are recovery focused, welcoming and attentive to the needs of individuals who may have experienced trauma in their lives
• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Performs all other duties as assigned

Competencies

Essential:

• Ability to communicate effectively (via email, on the phone, and etc.
• Ability to establish and maintain effective working relationships with those contacted in the course of work (e.g. Tribal officials, employees, and the public)
• Able to follow instructions, both written and oral
• Able to adhere to all scheduling and attendance requirements
• Ability to handle difficult customers and situations
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Possess basic knowledge of medical terminology
• Demonstrated ability to solve highly complex technical, organizational, and operational problems
• Must have empathetic understanding of common social problems (i.e., addictions, mental health problems, domestic violence, sexual assault, etc.)
• Knowledge and understanding of special populations, including sensitivity to the First American culture
• Ability to multitask
• Works well within a team
• Organizational and time-management abilities
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
• Writes effective communications with team, departments, guests and management

Skills

Essential:

• Basic Computer skills
• Must be flexible and be able to adapt to last minute changes
• Must be familiar with the Microsoft Office Suite of products
• Accurately type 35 words per minute

Experience

Nonessential:

• 1 year directly related experience

Education

Essential:

• High School, GED or Equivalent

Nonessential:

• Associates Degree in directly related field

Credentials

Essential:

• Pass general background check
• Standard Driver's License
• Must be 21 years of age or older

Working Conditions

Essential:

• Sometimes bend, kneel, stoop, push, reach
• Standing up to 25% of shift
• Sitting up to 75% of shift
• Frequently lift and or carry up to 25 lbs
• Listening and hearing ability
• May be required to crawl
• Visual acuity for detail, distance, color, depth perception
• Constantly lift and or carry up to 25 lbs
• Hand-eye coordination, reach and grasp
• May be required to assist individuals with unmanaged emotions
• Stressful environment due to any or a combination of deadlines, pressures, multiple tasks, lines of communication, risks, speed of operations, etc.
• Pass pre-employment drug test

Training

It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values

Mission:

• To enhance the overall quality of life of the Chickasaw people.

Vision:

• To be a nation of successful and united people with a strong cultural identity.

Core Values:

• The Chickasaw People
• Cultural Identity
• Servant Leadership
• Selflessness
• Can Do Attitude
• Perseverance
• Stewardship
• Trust and Respect
• Loyalty
• Honesty and Integrity
• Teamwork