Clinical Support Services Technician - Evenings

Carle Health; Urbana (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Clinical Support Services Associate I to enhance patient care operations. This dynamic role involves floating between various departments, ensuring the safe transport of patients and medical equipment while providing exceptional customer service. You will play a crucial part in optimizing patient throughput and assisting visitors with wayfinding. If you are passionate about supporting healthcare services and thrive in a fast-paced environment, this opportunity offers a rewarding experience in a vital role that directly impacts patient care and satisfaction.

Qualifications

• Ability to safely assist with moving patients and transport them efficiently.
• Demonstrates commitment to customer service and patient care operations.

Responsibilities

• Safely transports patients and equipment to designated destinations.
• Assists with flow of patients in Entryway Services and performs basic maintenance on medical equipment.

Skills

Patient Transport

Customer Service

Medical Equipment Handling

Emergency Response

Wayfinding Assistance

Education

High School Diploma

Tools

Visitor Management System

Job description

Overview

Clinical Support Services Associate I (CSSA1) will float between Logistics, Patient Transport, Hospitality Lounge, and Entryway Services as needed based on volume of Epic task requests to efficiently satisfy needs of the Clinical Support Services (CSS and Hospitality) workload. Responsible for the distribution of medical equipment to patient care areas and throughout the CFH campus, optimizing throughput of patients, and assisting patients and guests with visiting/wayfinding. Demonstrates high levels of commitment and customer service to supporting patient care operations. Performs safe and efficient transport of patients, guests, equipment, and/or specimens to designated destination. Assists Hospitality Lounge team as necessary to perform transports and arranging Uber Health rides, maintaining efficient patient throughput. Assists Entryway Services team to transport visitors/patients, assist with way finding, or by utilizing the Visitor Management System.

Responsibilities

• Demonstrates ability to safely assist with moving patients onto transport devices and to safely transport patient to designated destination.
• Appropriately responds to emergency situation transporting patients.
• Properly uses, stores, and cleans equipment.
• Independently receives dispatch for transport assignments and obtains needed equipment for Patient Transport.
• Completes assignments within designated timeframes and meets department productivity standards regarding monthly average time to complete assignments.
• Distributing medical equipment to and from CFH departments as scheduled.
• Performs basic maintenance tasks on medical equipment such as, but not limited to: sanitizing, equipment repair, and assessing need to replace and/or order additional equipment to support patient care operations.
• Floats as necessary between Clinical Support Services (CSS) and Hospitality departments based on workload needs to maintain efficient throughput.
• Works with leadership to complete project tasks for all CSS departments.
• Assists with flow of patients/visitors in Entryway Services (transport, wayfinding, or Visitor Management System).
• Serves as Safe Patient Handling resource, working at top of scope as expert in patient transport/safety equipment and safe patient movement.

Salary Range

The compensation range for this position is $16.03 per hour - $25.97 per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.