Clinical Support Services Lead — Patient Care & Operations

Community-Health-Northwest-Florida; Pensacola (FL); On-site; USD 65,000 - 85,000; Full time

Job summary

Community Health Northwest Florida is seeking an experienced Clinical Support Services Manager to lead clinical support staff and oversee daily operations to ensure efficient patient care in a busy healthcare setting.

You will supervise Medical Assistants and Licensed Practical Nurses, manage staffing, triage processes, infection control, and program support, while partnering with leadership on staffing and workflow improvements.

Qualifications

• Strong clinical knowledge, leadership and communication skills.
• Organized and dependable, able to lead clinical teams in a fast-paced healthcare environment.

Responsibilities

• Manage daily clinical workflows, patient flow, staffing, and coverage.
• Supervise and support Medical Assistants and Licensed Practical Nurses.
• Provide leadership, training, coaching, and performance evaluations for clinical staff.
• Ensure clinical processes, exam rooms, equipment, supplies, and infection control practices meet regulatory standards.
• Oversee clinical triage processes, standing orders, and protocols.
• Assist with recruitment, onboarding, and training of clinical staff.
• Monitor patient safety and quality-of-care standards. Work closely with leadership to address staffing, workflow, and operational needs.
• Support clinical programs, quality initiatives, and other organizational activities.

Job description

Community Health Northwest Florida is seeking an experienced Clinical Support Services Manager to lead clinical support staff and oversee daily operations to ensure efficient patient care in a busy healthcare setting.

You will supervise Medical Assistants and Licensed Practical Nurses, manage staffing, triage processes, infection control, and program support, while partnering with leadership on staffing and workflow improvements.