Clinical Support & Scheduling Coordinator

UnitedHealth Group; Las Vegas (NV); Presencial; USD 25.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Descripción de la vacante

UnitedHealth Group in Henderson, NV is seeking a customer service specialist to handle high-volume calls, manage member intake, and coordinate with clinical teams for services. The role requires strong communication and familiarity with healthcare processes.

You will work a standard schedule with training across clinics, supporting referrals, authorizations and patient record maintenance while contributing to a quality experience for members and providers.

Formación

• High School Diploma or GED is required.
• 2+ years of customer service experience.
• Proficiency with Microsoft Word, Excel, and Outlook.

Responsabilidades

• Handle a high volume of calls from members and providers.
• Process administrative intake of members and referrals.
• Coordinate with hospitals, clinics and clinical teams for services.
• Process referrals and prior authorizations, including intake and census tasks.
• Assist clinical staff with documents/triage for Clinical Coverage Review.
• Schedule appointments and respond to inquiries from members/providers.

Conocimientos

Customer service

Call center experience

Educación

High School Diploma or GED

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descripción del empleo

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to startCaring. Connecting. Growing together.

Like you, UnitedHealth Group is solid on innovation. And like you, we'll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have a chance to make an impact.

This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours. This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours. This is high volume, customer service environment. You'll need to be efficient, productive and thorough working with paper and electronic medical records.

Location: 1655 E. Cactus Ave. Henderson, NV. Training and coverage may be required at other clinics in Las Vegas and Henderson, depending on business need.

Schedule: Monday-Friday, 8am-5pm MST

Primary Responsibilities:

• Handle high volume of incoming and outbound calls
• Manage administrative intake of members
• Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers
• Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles
• Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review
• Handle resolution/inquiries from members and/or providers
• In charge of scheduling appointments

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 2+ years of customer service experience
• Intermediate level of proficiency with Microsoft Word, Excel, and Outlook

Preferred Qualifications:

• Experience working in a call center
• Experience working within the healthcare industry and with health insurance
• Experience working in a hospital, physician's office, or medical clinic setting
• A clerical or administrative support background
• Knowledge of ICD-9 and CPT codes
• Previous EPIC experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED