Clinical Support Representative - Full Time

Silver Pine Medical Group; Sterling Heights (MI); On-site; USD 51,577,344 - 74,845,008; Full time

Job summary

Silver Pine Medical Group in Sterling Heights, MI seeks a Clinical Support Representative to liaison between physicians and patients via electronic messaging. The role requires solid communication, medical terminology knowledge, and EHR/PM system proficiency. Preference given to CMA or Medical Assistant certifications and 2+ years of clinical experience.

This in-person, full-time position emphasizes accuracy, organization, and teamwork within a busy clinical setting.

Qualifications

• High school diploma or equivalent (preferred).
• Medical Assistant Certificate or equivalent experience.
• 2 years clinical experience in a medical environment.
• Strong knowledge of Medical Terminology.
• BLS Certification (Preferred).
• Certified Medical Assistant (Preferred).

Responsibilities

• Liaise between physician and patient via electronic messaging.
• Prepare and communicate messages to physicians about test results and follow-up care.
• Prepare messages to physicians for patient prescription refills.
• Communicate effectively in person, on the telephone and in writing.
• Follow practice policies and procedures.
• Work independently and as part of a team.
• Maintain accuracy, efficiency and strong organizational skills.
• Read and comprehend patient medical charts, terminology, medications, and physician messages.
• Strong knowledge of EHR and PM systems.

Skills

Interpersonal communication

EHR systems

Medical terminology

Clinical support

Team player

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Silver Pine Medical Group PLC - CANAL - Sterling Heights, MI 48313

Salary Range: $18.00 - $26.12 Hourly

Role: Clinical Support Representative

Essential Functions

• Primary function is to be a liaison between physician and patient via electronic messaging.
• Prepares and communicates messages to the physicians regarding patient requests for test results, and follow up care.
• Prepares messages directly to physician for patient requests of prescription refills.
• Ability to communicate effectively in person, on the telephone and in writing.
• Extensive knowledge of practice policies, and procedures.
• Ability to work independently, and as a team worker.
• Able to demonstrate accuracy, efficiency and strong organizational skills.
• Ability to read and comprehend patient medical charts, medical terminology, prescription medications, and physician messages.
• Strong computer skills and interpretation for both EHR and PM systems.
• Medical Assistance Certificate or equivalent experience.
• 2 years clinical experience in a medical environment.
• Strong knowledge base of Medical Terminology.

Qualifications

Job Type: Full-time

Education: High school or equivalent (Preferred)

Licenses / Certifications:

• BLS Certification (Preferred)
• Certified Medical Assistant (Preferred)

Work Location: In person