Clinical Support Specialist - Medical Assistant

Upstate Family Health Center, Inc.

City of Utica (NY)

On-site

USD 42,000 - 62,000

Full time

14 days+

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Benefits offered by this job

Retirement plan

Health/Dental/Vision Insurance

Life insurance

Paid time off

Job summary

Upstate Family Health Care Inc. in Utica, NY is hiring a Clinical Support Specialist – MA to enhance patient access, clinical workflow, and front desk operations.

The role merges CMA/MA duties with patient registration, using eClinicalWorks and maintaining HIPAA-compliant confidentiality. Qualified candidates include CMA or MA with 2+ years in primary care or similar settings, with at least a current BLS certification and bilingual abilities preferred.

Qualifications

Front desk and patient access experience.
Clinical duties including vital signs and triage.
Ability to perform point-of-care tests within scope.

Responsibilities

Greet patients, register, verify insurance, collect copays, schedule visits.
Room patients, obtain vitals, document in eCW, perform basic tests.
Coordinate with providers to improve throughput and patient experience.

Skills

Patient Access

Clinical Skills

BLS Certification

eClinicalWorks

Bilingual skills

Education

CMA Certification

High School Diploma or GED

Tools

eClinicalWorks

Job description

Retirement plan

Upstate Family Health Care Inc. is a Federally Qualified Health Center (FQHC) offering family health care services to individuals of all ages.

We are committed to providing quality health care for everyone in order to build a healthier community.

Upstate Family Health Center provides a comprehensive total compensation package including competitive compensation, a generous paid time off package, a benefits package including medical, dental, vision, FSA, HRA, Life Insurance, and 403(B) with company match.

We are currently seeking passionate and dedicated Licensed Practical Nurses or Medical Assistants to join our team.

Clinic is open Monday – Friday.

Position Overview

The Clinical Support Specialist – MA is a dual-function role designed to improve patient access, operational efficiency, and clinical workflow. This role integrates both clinical responsibilities and patient access/front desk functions. Individuals in this role are part of the clinical team and may be dynamically assigned based on real-time patient volume and operational needs.

This position is open to Certified Medical Assistants (CMA) or individuals with a minimum of two (2) years of Medical Assistant experience in a primary care or acute care setting.

Upon successful completion of hybrid cross-training, demonstration of competency, and operational readiness, employees are promoted to the title of Clinical Support Specialist and receive a $3.00 per hour differential added to their base clinical pay rate.

Essential Roles and Responsibilities

Front Desk / Patient Access Responsibilities:

Greet patients and complete registration and checkin using eClinicalWorks (eCW)
Verify insurance eligibility, collect copays, and update demographic and financial information
Schedule appointments and ensure correct visit type selection
Manage cancellations, rescheduling, walkins, and sliding fee scale processes
Utilize approved scripting for patient communication and policy enforcement

Clinical Responsibilities:

Room patients and obtain vital signs (BP, pulse, temperature, SpO₂, height, weight)
Meet daily performance and productivity goals.
Document intake data accurately in eClinicalWorks
Perform pointofcare testing (e.g., glucose, urine dipstick) within scope of practice
Prepare and restock exam rooms
Provide basic triage and elevate when necessary

Operational Support:

Coordinate with providers to reduce patient bottlenecks and improve throughput
Support followup communications via phone and portal encounters
Participate in quality improvement, vaccination workflows, and supply management
Maintain flexibility to perform either clinical or front office duties based on daily needs

Universal Duties:

Attend department meetings and mandated continuing education/training programs.
Comply with all pertinent regulatory and agency regulations and operating standards.
Establish a positive work environment that fosters communication between supervisors and employees.
Participate in team activities, including meetings, trainings, and committees.
Perform other duties as assigned.

Education and Experience Requirements

High School Diploma or GED required.
Certified Medical Assistant (CMA) or minimum of two (2) years of MA experience in a primary care or acute care setting.
Current BLS Certification.
Minimum of 1 year of clinical experience in an outpatient or primary care setting.
Proficiency with electronic medical records (eClinicalworks preferred)
Prior experience in patient registration or insurance verification preferred.
Bilingual skills preferred (Spanish, Dari, Farsi, Bosnian, or Arabic)
Intermediate PC skills (Excel, PowerPoint, Word, Outlook, SharePoint).
Ability to act calmly and effectively in an emergency situation.
Flexibility to respond to changing demands.
Exceptional communication and interpersonal skills.

Knowledge, Skills, And Abilities (KSAs)

Core values consistent with a patient and familycentered approach to care.
Demonstrates professional, effective, and tactful communication skills, including written, verbal, and nonverbal.
Positive attitude and respectful, professional customer service.
Acknowledges patient’s rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations.
Acts as a patient advocate, responding with empathy and respect to resolve patient and family concerns.
Commitment to equitable, culturally sensitive patient care.
Continues to educate self on providing quality care and improving professional skills.
Applies and shares knowledge, expertise, and best practices with the team.
Supports the mission, core values, and objectives of the organization.
Displays flexibility and openness in daily work and encourages others to stay open to change and improvement.
Adapts to changing priorities, new ideas, strategies, procedures, and methods.
Respects coworkers and adapts behaviors to work effectively with varying people and situations.
Accumulates all relevant information before making jobrelated decisions.
Presents wellconsidered alternatives when making recommendations.
Ability to multitask and manage time. Makes decisions in a timely manner.
Complies with quality assurance, OSHA, infection control, safety, and other policies.

Work Environment / Physical Demands

Ability to stand and walk for extended periods
Ability to lift/ carry up to 60 pounds and assist patients as needed
Must be able to bend, stoop, crouch, kneel, twist, and perform repetitive clinical and administrative tasks
Blood Borne Pathogen Category (OSHA) Category I Job related tasks involve exposure or potential exposure to blood, body fluids, or tissue and tasks are a condition of employment
Must establish effective working relationships, maintain confidentiality, communicate clearly, follow written/oral instructions, and perform duties with accuracy and professionalism.

Hybrid Role Differential