Medical Assistant Telehealth SupportFamily Practice

Henry Ford Health; Saint Clair Shores (MI); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

$2,000 Sign On Bonus

Descripción de la vacante

Henry Ford Health is seeking a Medical Assistant to support the Family Practice Phone Room in Saint Clair Shores, MI. This full-time daytime role involves triaging calls, documenting in the EHR, and assisting with telehealth visits, with emphasis on accurate data entry and patient communication.

The position requires a Medical Assistant credential (externship preferred) or equivalent clinical experience, BLS-C, and strong interpersonal skills to effectively support providers and patients.

Formación

• High school diploma or GED required.
• Basic computer knowledge and keyboarding skills preferred.
• Ability to perform a wide variety of clinical skills as related to ambulatory patient care.
• EPIC EMR experience preferred.
• Current BLS-C upon hire or by end of orientation.
• Graduate of Medical Assistant program with externship (160 hours) or MA program with 1-year clinical experience in past 5 years.
• LPN, EMT/Paramedic, or military medical training with relevant experience may qualify.

Responsabilidades

• Answer incoming patient calls and triage using phone room protocols.
• Document patient information and call details in the EHR.
• Prepare clinical information for provider review and telehealth encounters.
• Enter medication, radiology, and lab orders in the EHR for provider sign-off.
• Prepare medication refill requests for provider review.
• Communicate after-visit instructions to patients by telephone.
• Recognize and respond to emergencies, escalating as needed.
• Maintain accurate records of patient interactions in the EHR.
• Support providers during telehealth encounters.

Conocimientos

Interpersonal communication

Telephone triage

Critical thinking

Problem solving

Teamwork

Educación

High school diploma or GED

Medical Assistant program with externship (160 hours)

Medical Assistant program without externship + 1 year clinical experience

CMA or CMA certification

Licensed Practical Nurse (LPN)

Paramedic/EMT with 1 year clinical experience

Military medical training with 1 year clinical experience

Herramientas

EPIC EMR experience

Keyboarding skills

Descripción del empleo

Job Description

Department: Family Practice - Phone Room

Schedule: Full-time days: Monday - Friday

Location: Saint Clair Shores, MI

$2,000 Sign On Bonus

GENERAL SUMMARY:

Under direct supervision of the provider and/or nursing leadership, the Medical Assistant performs a variety of administrative and clinical tasks via telephone to assist in the quality and compassionate care provided to patients. These duties may include but are not limited to answering and triaging patient calls, obtaining medical histories, documenting patient information and concerns, preparing clinical information for provider review, and supporting telehealth encounters.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Answer incoming patient calls in a timely and professional manner, utilizing phone room protocols and procedures.
• Perform telephone triage by obtaining and documenting patient symptoms, concerns, and medical history employing critical thinking skills.
• Document patient information and call details accurately in the electronic health record (EHR).
• Actively monitor and respond timely to patient requests via telephone encounter, In Basket message, and/or My Chart according to identified time frames and document responses in the EHR.
• Prepare clinical information and patient history for provider review prior to telehealth visits or provider callbacks.
• Enter medication, radiology, and lab orders in the electronic health record per protocol for provider sign off.
• Prepare medication refill requests for provider review and signature in EHR based on patient phone inquiries.
• Communicate after-visit instructions to patients via telephone as directed by the provider.
• Recognize and respond appropriately to patient emergencies, escalating calls to clinical staff or emergency services as needed.
• Maintain accurate records of all patient interactions and clinical information in the EHR.
• Support providers during telehealth encounters by managing patient information and documentation.

Qualifications:
Qualifications

EDUCATION/EXPERIENCE REQUIRED:

• High school diploma or G.E.D. equivalent.
• Basic computer knowledge and keyboarding skills preferred.
• Ability to perform a wide variety of clinical skills as related to ambulatory patient care preferred.
• Ability to problem-solve preferred.
• Possess effective interpersonal and communication skills preferred.
• EPIC (Electronic Medical Record) experience preferred.

CERTIFICATIONS/LICENSURES REQUIRED:

• Current BLS-C upon hire or successful completion by end of orientation

Additional Requirements:

• Graduate of a Medical Assistant program with completion of a formal clinical externship (160 hour minimum). OR
• Graduate from a Medical Assistant program without completion of a clinical externship but with a minimum one-year experience in clinical medical assisting within the past five (5) years. OR
• Current Professionally Recognized Medical Assistant Certification with a minimum of one year of experience in clinical medical assisting. OR
• Licensed Practical Nurse (LPN). OR
• Licensed Paramedic/Emergency Medical Technician (EMT) with at least one year clinical experience in clinical medical setting within the past five (5) years. OR
• Military trained medical personnel with at least one-year clinical experience in clinical medical setting within the past five (5) years.

Must Successfully complete all components of Ambulatory orientation as defined by Henry Ford Health.