Clinical Support Rep - TEMPORARY - Non-Benefitted

Loma Linda University Health; Loma Linda (CA); Presencial; USD 25.000 - 36.000; Jornada completa

Descripción de la vacante

Loma Linda University Health is seeking a Clinical Support Representative for a temporary, non-benefitted assignment. The role focuses on patient and staff service, data collection, and front-desk support within LLUMC electronic systems.

You will greet patients, obtain demographic and insurance information, schedule appointments, and enter data into electronic systems. Knowledge of PACS or OncoChart helps match images to patients; strong English communication and accuracy are essential in a

Formación

• High school diploma or GED required.
• Minimum two years of customer service or related experience.
• Healthcare setting experience preferred.
• Medical terminology knowledge preferred.

Responsabilidades

• Receive and answer patient questions, comments or complaints.
• Obtain patient demographic, insurance and guarantor information for quick registration.
• Schedule patients' appointments and enter data into LLUMC electronic systems.
• Use knowledge of PACS or OncoChart to match images to LLU patients.
• Answer non-medical questions or transfer to appropriate medical staff.
• Perform other duties as needed.

Conocimientos

Customer service

Data entry

Communication

English proficiency

Educación

High School Diploma or GED

Medical Terminology knowledge

Herramientas

Microsoft Office (Word, Excel, Outlook)

Descripción del empleo

Clinical Support Rep - TEMPORARY - Non-Benefitted

Job Summary: The Clinical Support Representative consistently anticipates and meets the needs of patients, LLUH staff, and the public in general. Follows established guidelines to receive and answer patient questions, comments or complaints. Obtains patient demographic, insurance and guarantor information required for quick registration. Schedules patients' appointments and enters data into LLUMC electronic systems, ensuring that complete and accurate accounts are produced. Uses knowledge of PACS or OncoChart to accurately match images or documents from other facilities to LLU patients. Relies on previous X-Ray knowledge to answer and/or transfer non-medical questions to the appropriate medical staff. Performs other duties as needed.

Education and Experience: High School Diploma or GED Required. Minimum two years of Customer Service or related experience required; experience in healthcare setting preferred. Medical Terminology or related experience preferred.

Knowledge and Skills: Knowledge of Radiology Operations or Radiation Therapy Operations & X-ray types/procedures. Able to read; write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position; Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications: None

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