Clinical Support Rep - Cardiac Rehab

Loma Linda University Health; Loma Linda (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Loma Linda University Health is seeking a Clinical Support Representative to anticipate and meet the needs of patients, LLUH staff, and the public. You will receive and answer patient questions, register patients, and schedule appointments using LLUMC systems.

You will also use PACS or OncoChart to match images to patients, apply X‑ray knowledge for non-medical inquiries, and perform additional duties as needed.

Qualifications

• High School Diploma or GED required.
• Minimum two years of customer service or related experience.
• Healthcare setting experience preferred.

Responsibilities

• Anticipate and meet patient, staff, and public needs.
• Receive and answer patient questions, comments or complaints.
• Obtain patient demographics, insurance and guarantor information for registration.
• Schedule patients' appointments and enter data into LLUMC systems.
• Use PACS/OncoChart to match images or documents to patients, and apply X-ray knowledge for non-medical inquiries.

Skills

Customer service

Communication skills

English proficiency

Computer skills

Multitasking

Education

High School Diploma or GED

Tools

PACS/OncoChart

Job description

Job Summary

The Clinical Support Representative consistently anticipates and meets the needs of patients, LLUH staff, and the public in general. Follows established guidelines to receive and answer patient questions, comments or complaints. Obtains patient demographic, insurance and guarantor information required for quick registration. Schedules patients' appointments and enters data into LLUMC electronic systems, ensuring that complete and accurate accounts are produced. Uses knowledge of PACS or OncoChart to accurately match images or documents from other facilities to LLU patients. Relies on previous X-Ray knowledge to answer and/or transfer non-medical questions to the appropriate medical staff. Performs other duties as needed.

Education and Experience

High School Diploma or GED Required. Minimum two years of Customer Service or related experience required; experience in healthcare setting preferred. Medical Terminology or related experience preferred.

Knowledge and Skills

Knowledge of Radiology Operations or Radiation Therapy Operations & X-ray types/procedures. Able to read; write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position; Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position

Licensures and Certifications

None

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