Clinical Support Manager, Patient Monitoring & Optimization

Nihon Kohden America, LLC; United States; Remote; USD 105,000 - 130,000; Full time

Job summary

Nihon Kohden America, LLC is seeking a Clinical Support Manager to lead Post-Implementation Patient Monitoring Clinical Support. You will oversee multiple teams, collaborate with the Senior Director Clinical Excellence, and ensure high-value clinical outcomes for customers.

The role emphasizes building durable customer relationships, coordinating with clinical and technical stakeholders, and driving workflow optimizations, product utilization, and timely issue resolution across US accounts.

Qualifications

• Bachelor’s degree in nursing and active US license.
• 3+ years of critical care experience with hemodynamics knowledge.
• Excellent verbal and written communication skills.
• Ability to troubleshoot complex nursing issues and interpret EKGs.
• Proficient with Windows and Microsoft Office tools.

Responsibilities

• Manage post-implementation clinical support for all Patient Monitoring projects.
• Build and maintain strong customer relationships to promote clinical success.
• Collaborate with technical service, CSS, sales, and implementation teams.
• Document and analyze data to support customer interactions and follow-up actions.
• Conduct follow-up visits and optimization reviews for product utilization.
• Escalate product complaints or safety concerns through proper channels.
• Support go-live activities, upgrades, and system expansions.
• Provide feedback on customer experience and opportunities for improvement.

Skills

Nursing license

Critical care

EKG rhythm interpretation

Customer service

Report writing

Education

Bachelor's in Nursing

Master's in leadership (preferred)

Tools

Windows OS

Microsoft Outlook

Word

Excel

PowerPoint

Job description

Nihon Kohden America, LLC is seeking a Clinical Support Manager to lead Post-Implementation Patient Monitoring Clinical Support. You will oversee multiple teams, collaborate with the Senior Director Clinical Excellence, and ensure high-value clinical outcomes for customers.

The role emphasizes building durable customer relationships, coordinating with clinical and technical stakeholders, and driving workflow optimizations, product utilization, and timely issue resolution across US accounts.