Clinical Support Lead

Arine; United States; Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Learning and growth opportunities

Job summary

Arine is a rapidly growing healthcare technology and clinical services company based in San Francisco, focused on safe, effective treatments and personalized medication management plans across the U.S.

The Lead Clinical Support Specialist will manage a patient engagement program, work with the Lead Clinical Pharmacist, and lead a Clinical Care Support team to drive five‑star outcomes in Medicare measures.

Qualifications

• 12+ months managing a clinical, patient or customer-support team.
• Healthcare experience preferred.
• Remote team management experience preferred.
• Excellent communication and triage skills.
• Ability to prioritize and meet deadlines.
• Empathy and patient-centered approach.

Responsibilities

• Oversee goals, progress and resources for a full-service clinical project.
• Develop intervention strategies to optimize medication use and quality measures.
• Manage team productivity and timelines to hit goals.
• Ensure quality assurance standards are met.
• Represent Clinical Care at customer meetings and lead internal staff meetings.
• Hire, train and schedule team members; grow the team.
• Conduct performance reviews for assigned staff.
• Respond to questions from patients, providers and other professionals.
• Comply with all policies and state and federal regulations.

Skills

Team management

Healthcare exp

Communication

Project management

Empathy

Analytical skills

Tools

Microsoft Word

Microsoft Excel

Google Sheets

Google Docs

Job description

Arine is a rapidly growing healthcare technology and clinical services company based in San Francisco, focused on ensuring individuals receive the safest and most effective treatments for their unique healthcare needs. We combine data science, machine learning, AI, and clinical expertise to deliver personalized medication management plans at scale, aiming to reduce waste and improve health outcomes across the U.S. healthcare system.

The Role

Lead Clinical Support Specialist – responsible for managing a patient engagement program that achieves five‑star results across a variety of Medicare Part C and Part D measures. Works closely with the Lead Clinical Pharmacist and other Clinical Care Leads to set strategic approaches, manage a dedicated Clinical Care Support team, and align with customer‑success to drive excellent medication outcomes.

What You’ll Be Doing

• Support oversight of goals, progress, and resource allocation for a full‑service clinical project.
• Develop intervention strategies to optimize medication utilization and achieve quality measures.
• Manage team productivity and timelines to ensure goals are met.
• Ensure quality assurance standards are met.
• Represent the Clinical Care team at customer meetings and lead internal staff meetings.
• Hire, train, and schedule team members, leading the growth and development of the team.
• Conduct performance reviews for assigned team members.
• Respond to questions from patients, providers, and other professional personnel.
• Comply with all company policies, and state and federal rules and regulations.

Who You Are And What You Bring

• At least 12 months of experience managing a Clinical, Patient, or Customer Support Team with a record of excellence; experience within healthcare is preferred.
• Team‑management and coaching experience required, preferably in a remote setting.
• Excellent analytical, problem‑solving, and triage skills.
• Ability to organize and set priorities that reflect relative importance of responsibilities.
• Strong communication and project‑management skills.
• Empathy and a patient‑centred approach to promote adherence.
• Understanding of standard medication‑adherence workflows.
• Judgment and decision‑making ability for independent work and deadline compliance.
• Team‑oriented, fostering effective working relationships and consensus.
• Eagerness to learn new skills in a fast‑paced, dynamic environment.
• Computer proficiency with Microsoft Word, Excel, Google Spreadsheets, and Google Documents.

Remote Work Requirements

• Established private work area that ensures information privacy.
• Reliable, low‑latency internet capable of video and voice calls.
• Availability for on‑site meetings multiple times per year.

Perks

Opportunities for learning and growth in a dynamic startup environment, collaboration with experienced clinicians, engineers, and entrepreneurs. Salary range: $55,000–$60,000 per year, with additional compensation and benefits determined by experience, job level, and location.

Job Requirements

• Ability to pass a background check.
• Must be eligible to work in the United States.

Information Security Roles And Responsibilities

All staff are required to participate in the Information Security Management Program and complete periodic training on information‑security awareness and HIPAA guidelines. Each user must maintain a secure working environment and follow all policies and procedures.

Arine is an equal‑opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with fairness and respect. Hiring decisions and employment practices are based solely on qualifications, merit, and business needs. We encourage individuals from all backgrounds to apply.