Clinical Support Specialist – Medication Adherence

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San Francisco (CA)

On-site

USD 52,000 - 78,000

Full time

14 days+

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Job summary

Arine is hiring a Patient Engagement Specialist in the San Francisco area to support health plan patients via phone and digital channels. You will explain clinical programs, assist with referrals, and coordinate with pharmacists to resolve issues.

Ideal candidates have a health-sciences background, strong communication skills, and experience in fast-paced healthcare call centers. This role offers full-time hours, a collaborative team, and opportunities to improve patient outcomes.

Qualifications

Bachelor's degree in Health Sciences or a related field preferred.
Healthcare certification preferred (e.g., Certified Pharmacy Technician, Certified Medical Assistant, Behavioral Health Technician).
Candidates with equivalent medical, healthcare, call center, customer service, or patient-facing experience are encouraged to apply.
Ability to prioritize effectively and work in a fast-paced environment.
Knowledge of basic medical terminology and medication names (brand and generic).
Excellent written and oral communication skills.
Strong interpersonal and customer service skills, with the ability to build rapport, demonstrate empathy, and remain patient-focused during high-volume phone interactions.
Demonstrated reliability, accountability, and follow-through.
High attention to detail with a strong commitment to documentation accuracy.
Comfort working in a metrics-driven environment where outcomes and quality are tracked.
Strong computer skills, including proficiency in Google Workspace and Mac (Apple) environment, with comfort using collaboration and contact-center tools such as Slack and Five9.
Ability to learn and use new technologies, including clinical software platforms.
Openness to coaching, feedback, and continuous learning.
Ability to work 40 hours/week (within company operating hours of Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts/month).

Responsibilities

Engage patients by phone to explain clinical programs and benefits.
Manage a consistent outbound and inbound call volume with productivity and quality.
Escalate medication-related or health-related issues to a pharmacist.
Document all interactions and outcomes in Arine's software platform.
Schedule telephonic or videoconference appointments with clinical pharmacists.
Assist with obtaining referrals and authorizations.
Follow established workflows while remaining flexible as processes evolve.
Participate in process improvement meetings to optimize workflows.
Follow up with hospitals, clinics, pharmacies, and patients to resolve issues.
Prepare and send patient educational materials as needed.

Skills

Patient Engagement

Medication Adherence

Documentation Accuracy

Customer Service

Healthcare Certification

Education

Bachelor's degree in Health Sciences or related field

Healthcare certification preferred

Tools

Google Workspace

Mac (Apple) Environment

Slack

Five9

Clinical Software Platforms

Job description

Engage patients over the phone to deliver Arine's services on behalf of their health plan, including clearly explaining clinical programs (i.e. medication adherence, medication therapy management, medication reviews, etc.) and benefits
Manage a consistent volume of outbound and inbound calls while maintaining productivity and service quality
Meet individual and team performance metrics related to outreach, engagement, documentation quality, and service outcomes
Escalate potential medication-related and health-related issues to a pharmacist
Obtain provider contact information to facilitate the delivery of clinical interventions
Obtain patient information required for clinical interventions
Answer phone calls from patients, providers, and pharmacies and respond to inquiries professionally
Accurately document all interactions, interventions, and outcomes in Arine's software platform
Participate in process improvement meetings and team meetings to optimize workflows
Follow up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns
Prepare and send patient educational materials and other necessary items as needed
Schedule patients for telephonic or videoconference appointments with clinical pharmacists
Assist with obtaining referrals and authorizations
Follow established workflows while remaining flexible as processes evolve
Take ownership of assigned work and see it through to completion.

Requirements

Bachelor's degree in Health Sciences or a related field preferred
Healthcare certification preferred (e.g., Certified Pharmacy Technician, Certified Medical Assistant, Behavioral Health Technician)
Candidates with equivalent medical, healthcare, call center, customer service, or patient-facing experience are encouraged to apply
Ability to prioritize effectively and work in a fast-paced environment
Knowledge of basic medical terminology and medication names (brand and generic)
Excellent written and oral communication skills
Strong interpersonal and customer service skills, with the ability to build rapport, demonstrate empathy, and remain patient-focused during high-volume phone interactions
Demonstrated reliability, accountability, and follow-through
High attention to detail with a strong commitment to documentation accuracy
Comfort working in a metrics-driven environment where outcomes and quality are tracked
Strong computer skills, including proficiency in Google Workspace and Mac (Apple) environment, with comfort using collaboration and contact-center tools such as Slack and Five9
Ability to learn and use new technologies, including clinical software platforms
Openness to coaching, feedback, and continuous learning
Ability to work 40 hours/week (within company operating hours of Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts/month).

Core Competencies

Demonstrates expertise in patient engagement and communication, with a strong focus on medication adherence and clinical interventions. Proficient in documentation accuracy and maintaining service quality in a metrics-driven healthcare environment.

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