Clinical Support Coordinator - Night Shift - ER / ICU Techs, MA

Indiana Donor Network; Indianapolis (IN); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive shift differential & OT

Employer-paid health, dental, vision

Annual bonuses

Generous PTO & holidays

Professional development

Job summary

Indiana Donor Network is seeking a Clinical Support Coordinator to support the organ and tissue donation process on a rotating 12-hour schedule, including days or nights. The role requires strong case management, compassionate communication with donor families, and solid data-entry skills.

Training and growth opportunities are provided as part of a mission-driven team. Applicants should have post-secondary education in a relevant field; a Bachelor's degree is preferred.

Qualifications

• Post-secondary training in a related field; Bachelor's degree preferred.
• Strong case management & communication skills with compassionate donor family support.
• Excellent data entry and computer skills; EMR experience preferred.

Responsibilities

• Obtain informed telephone authorization and assess medical/social history risk with families.
• Collaborate with clinicians on medical screenings to determine donation eligibility.
• Case manage tissue and shared organ cases to ensure completion.
• Provide accurate, timely information to internal and external stakeholders.

Skills

Case management

Communication skills

Data entry

EMR systems

Education

Bachelor's degree preferred

Healthcare background considered (ICU/ER/LPN/MA)

Job description

Clinical Support Coordinator - Night Shift - ER / ICU Techs, MA

Vital Link Full Time Clerical Indianapolis, IN, US

Join Our Mission to Save and Enhance Lives - Become a Clinical Support Coordinator

Are you looking for a meaningful healthcare career where your skills and compassion can make a life-saving difference? Do you want to contribute to a mission that leaves an incredible legacy? If so, Indiana Donor Network invites you to join our team as a Clinical Support Coordinator.

Why Indiana Donor Network?

Indiana Donor Network is a nationally recognized healthcare organization, serving as the crucial link between donors and patients awaiting life-saving organ transplants, healing tissue transplants, and corneas that restore sight. As the state's federally designated organ recovery organization and an accredited tissue bank, we are dedicated to making a profound impact on countless lives.

About the Role

As a Clinical Support Coordinator, you are at the heart of the organ and tissue donation process. Your responsibilities will include:

• Obtaining informed telephone authorization and conducting comprehensive medical and social history risk assessments with families of patients who authorize donation.
• Collaborating directly with clinicians to perform medical screenings on patients to determine donation eligibility.
• Case management of all aspects of tissue cases and shared organ cases, ensuring seamless transitions and effective case completion.
• Providing accurate, timely information to both internal and external stakeholders.

Who We're Looking For

We seek individuals who are passionate about healthcare, teamwork, and making a difference. Ideal candidates will have:

• Post-secondary training or education in a relevant field is required. Bachelor's degree is preferred, but other healthcare backgrounds will be considered (ICU Tech, ER Tech, LPN, Medical Assistant, etc.).
• Strong case management & communication skills with a commitment to providing compassionate support to donor families.
• Excellent data entry & computer skills are required. Experience with one or more electronic medical record systems is preferred.
• The ability to multitask in a fast-paced, mission-driven environment.

This role follows a rotating 12-hour shift schedule (either 7:00 AM - 7:00 PM for day shift or 7:00 PM - 7:00 AM for night shift), including weekends and holidays. Day and night shift positions are currently available, with alternating four-day / three-day workweeks.

At Indiana Donor Network, we believe in taking care of our team members. We offer:

• Competitive compensation including shift differential and overtime
• 100% employer paid health, dental, and vision insurance for our employees and dependents
• Annual health savings account contributions
• Annual bonuses for performance and retention
• Generous paid time off and holiday pay
• Professional development and growth opportunities

Indiana Donor Network is an equal opportunity employer. Employment is contingent upon successfully passing drug screening and background check, including verification with the Social Security Administration, criminal records review, DMV check, and the Office of Inspector General.