Residential Assistant Program Manager

PWH o; Town of Oconomowoc, Northern (WI, KY); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k) Retirement Plan with MyPath

Health, Dental, Vision Insurance

Paid Time Off (PTO)

Job summary

MyPath is seeking a Full-time residential care supervisor in Wisconsin to oversee daily care routines, ISPs, and TBPs while guiding staff and ensuring safety and documentation accuracy.

The role requires leadership experience, strong communication, and the ability to work collaboratively with a multidisciplinary team in a community setting. Travel to community sites is possible as part of the on-site leadership responsibilities.

Qualifications

• Education & Experience: High school diploma or GED required.
• College degree in human services preferred.
• At least 1 year of experience supporting individuals with developmental or behavioral needs.
• At least 1 year of leadership or supervisory experience.

Responsibilities

• Oversee daily care routines, ISPs, and TBPs.
• Provide supervision and coaching to Direct Support Professionals.
• Manage program coverage, safety, and documentation.
• Collaborate with Program Manager and team; communicate clearly with stakeholders.

Skills

Calm under pressure

Strong communication

Leadership

Team collaboration

Decision making

Education

High school diploma or GED

College degree preferred (human services)

Job description

Key Responsibilities

• Resident Care & Support
  • Oversee the implementation of daily care routines, individual support plans (ISPs), and therapeutic behavior plans (TBPs).
  • Ensure medication administration, hygiene, and nutritional protocols are followed accurately and respectfully.
  • Participate in resident activities and outings to model support and encourage engagement.
  • Monitor health and safety while ensuring all required documentation is accurate and timely.
• Staff Leadership & Development
  • Provide direct supervision, mentorship, and performance feedback to Direct Support Professionals.
  • Support new hire training, onboarding, and reinforcement of care protocols and behavior management strategies.
  • Promote a positive, collaborative team environment by demonstrating strong leadership presence and actively supporting crisis intervention when needed.
• Operational Management
  • Respond to call‐ins, manage coverage, and ensure program ratios and safety are maintained.
  • Maintain oversight of the physical environment, vehicles, and resident finances.
  • Complete incident reports, goal tracking, daily logs, and other required documentation.
• Communication & Collaboration
  • Collaborate with the Program Manager and team members to meet resident and program needs.
  • Maintain clear, professional communication with residents, staff, guardians, external providers, and stakeholders.
  • Attend ISP and medication review meetings, contributing meaningful input about resident progress.

Schedule

Full‑time (40+ hours per week) providing hands‑on leadership and direction to both program staff and residents. Flexibility is required to meet the evolving needs of the residents and team, including participation in the on‑call rotation. Weekends, evenings, and holidays may be required based on staffing or resident needs. Regular travel to community settings and off‑site activities is expected.

Comprehensive Employee Benefits Package

• Financial & Retirement Benefits
  • 401(k) Retirement Plan with MyPath
  • Financial Wellness Resources
  • Employee Stock Ownership Plan (ESOP)
  • On‑demand Access to Earned Wages
  • Student Loan Pay Down Assistance
  • Tuition Reimbursement
• Health & Wellness
  • Medical, Prescription, Dental, and Vision Plans
  • Flexible Spending Accounts (FSA)
  • Life & Disability Insurance
  • Voluntary Life Insurance Options
  • Accident, Critical Illness, and Hospital Indemnity Insurance
  • My Voyage Wellness Program
• Work-Life Balance & Additional Perks
  • Paid Time Off (PTO) Accrual
  • Employee Assistance Program (EAP)
  • Childcare Search Assistance
  • Employee Discount Program via PerkSpot
  • Pet Insurance Discount

Qualifications

• Education & Experience Minimum of a high school diploma or GED.
• College degree in a human services field preferred.
• At least one year experience supporting individuals with developmental disabilities, behavioral needs, or in residential settings.
• At least one year of Leadership or supervisory experience.

Required Skills & Attributes

• Ability to maintain a calm and effective demeanor in emergency and stressful situations.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team to deliver high‑quality care.
• Demonstrated ability to problem‑solve and make sound decisions while effectively multitasking and prioritizing responsibilities in a fast‑paced environment.
• Ability to effectively implement approved physical intervention techniques.

Additional Requirements

Must be at least 18 years old. Must possess a valid Driver's License and have an acceptable driving record. Willingness to work with residents in a variety of environments, including home, recreational, and community settings.

Additional Information

MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community. MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter. Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.

Our Culture

At MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors: Passion Accountability Teamwork Openness Continuous Learning and Innovation As an employee owner, you can expect transparency, respect and appreciation. You’ll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless! MyPath is proudly Majority Women Employee‑Owned, with women leading at every level from the frontline to the boardroom. Our strength comes from all of us. Every Owner, regardless of gender, plays a vital role in shaping our culture, driving our mission, and building a workplace where opportunity and ownership are shared by all.

MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace. We embrace the unique characteristics, abilities, and life experiences of our employees and believe that equitable and inclusive practices are essential to our success. We value the diversity of our Owners, the individuals we serve and the communities we engage with.

If you find fulfillment in helping others and want opportunities to build a career, MyPath may be your path to a promising future. Explore 150 MyPath locations to find a place and career that fits you. At MyPath, our guiding principle is passion: a passion for the people we serve and for the work we do.

MyPath provides specialized services and dignified care for children, adolescents and adults with disabilities, mental health issues, and other significant needs. Operating since 1984, MyPath includes eight companies that serve over 2,000 individuals from around the country, in more than 150 program locations throughout Wisconsin and Indiana, across 48 communities. Our array of services includes a spectrum of educational, therapeutic and community supports to allow those we serve to live full and productive lives in the community—to find their path. MyPath is proudly 100% employee‑owned company (ESOP). At MyPath, our caregivers are also our owners!