Clinical Support Assistant

Michigan Orthopaedic Surgeons Pllc; Troy (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Michigan Orthopaedic Surgeons Pllc is seeking a Clinical Support Assistant to provide vital support to the clinical team, with a focus on phone triage, accurate documentation in the EMR, and timely follow-up by the care team. The role includes rooming patients, obtaining vitals, and assisting with cast removal to maintain smooth clinic operations.

Strong communication, HIPAA awareness, and prior healthcare or administrative experience are preferred.

Qualifications

• High school diploma or GED is required.
• Healthcare or clinical support experience preferred.
• Orthopaedic clinic experience is a plus.

Responsibilities

• Triage patient calls and document interactions in EMR according to protocols.
• Assist with rooming patients, obtaining vitals, and preparing exam spaces.
• Maintain clinic readiness and ensure HIPAA compliance.
• Support minor clinical procedures as needed.

Skills

Clinic phone triage

EMR documentation

HIPAA compliance

Customer service

Education

High school diploma or GED

Tools

EMR system

Job description

As the largest and most comprehensive orthopaedic team in the state, we’ve combined the medical expertise of the state’s finest orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. And along the continuum of care, every provider we work with feels a compelling commitment to leadership in education, innovation and research, as well as a dedication and desire to put each patient first.

Why Join Us?

Interested in orthopaedics? See why it’s worth it. Our career opportunities come with competitive salaries, outstanding benefits and a platform to do the work you love. And as the largest and most comprehensive orthopaedic team in Michigan, we’re looking for skilled and enthusiastic individuals to apply today.

Position Summary

The Clinical Support Assistant provides vital support to the clinical team with a strong focus on clinical phone triage. This position manages patient calls within the clinical queue, documents patient interactions accurately, and ensures timely and appropriate follow-up by the care team. In addition, the role supports basic clinical functions such as rooming patients, obtaining vitals, and assisting with cast removal and exam room preparation to maintain smooth clinic operations.

Duties and Responsibilities

• Manage calls in the clinical queue by triaging patient symptoms, questions, and requests according to established protocols.
• Document phone triage interactions clearly and accurately in the EMR and route patient cases to the appropriate provider or department.
• Assist with rooming patients, obtaining vitals, preparing exam rooms, and supporting minor clinical procedures (e.g., cast removal, splint removal).
• Maintain exam rooms and medical supply inventory, ensuring equipment and materials are organized, stocked, and readily available.
• Maintain clinic readiness, cleanliness, and compliance with HIPAA and organizational policies.
• Perform other duties as assigned to support patient care and clinical operations.

Education, Experience, Licenses, and Certifications

• High school diploma or general education degree (GED) required.
• Previous healthcare, clinical assistant, or administrative support experience preferred.
• Orthopaedic or specialty clinic experience a plus.

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