Clinical Supervisor (LCSW)

Heartshare; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

Health insurance

Retirement plan

EAP

Tuition assistance

Professional development

Discounts

Job summary

HeartShare is seeking a Supervisor of the Outpatient Mental Health Clinic in New York to lead clinical services for adults and children. The role supervises LMSWs, LMHCs, and LCATs, ensures high-quality, culturally competent care, and guides program operations to meet productivity targets.

The supervisor collaborates with administrative and QA teams, supports staff development and regulatory compliance, and helps maintain timely access to services while upholding OMH, HIPAA, and related

Qualifications

• Master’s in social work with active LCSW licensure.
• Minimum 5 years post‑graduate experience in outpatient mental health.
• Experience supervising clinicians.
• Knowledge of evidence‑based modalities.
• Experience with EHR, productivity management, and quality improvement.
• Knowledge of trauma-informed and culturally competent care.
• Strong organizational and communication skills.

Responsibilities

• Provide direct clinical supervision to LMSWs, LMHCs, and LCAT.
• Facilitate weekly supervision meetings for clinical growth and risk management.
• Oversee clinical documentation to ensure compliance.
• Support licensure and professional development.
• Monitor staff productivity and documentation using data.
• Ensure clinicians meet productivity targets.
• Review schedules to maintain appointment volume.
• Reduce no-shows through improved scheduling.
• Collaborate with QA/QI and data teams.
• Coordinate with intake and front desk for onboarding.
• Participate in case conferences and utilization reviews.
• Assist with scheduling, caseload, and coverage.
• Elevate high-risk issues to Senior Officer.
• Ensure OMH/HIPAA/Justice Center guidelines compliance.
• Participate in audits and outcome measurement.
• Support quality improvement initiatives.
• Perform other duties as assigned.

Skills

Clinical supervision

Leadership

Trauma-informed care

EHR proficiency

Productivity management

Cultural competence

Communication

Team collaboration

Education

Master’s Degree in Social Work (LCSW)

Tools

EHR systems

Dashboards

Microsoft Office

Job description

The Supervisor of the Outpatient Mental Health Clinic (serving both Adult and Child clients) is responsible for providing leadership, oversight, and supervision of clinical services, staff performance, and program operations. The Supervisor plays a critical role in ensuring high-quality, person-centered, culturally competent mental health services and in achieving clinic productivity targets. This position reports directly to the Senior Behavioral Health Officer and collaborates with administrative, clinical, and quality assurance teams.

Essential Functions And Primary Responsibilities Of Position

• Provide direct clinical supervision to assigned clinicians, including LMSWs, LMHCs, and LCAT in accordance with OMH and standards.
• Facilitate weekly supervision meetings to support clinical growth, case formulation, documentation, and risk management.
• Oversee clinical documentation, including treatment plans & progress notes, to ensure compliance with HSSV policy and regulatory requirements.
• Support licensure attainment and professional development of clinicians through mentorship, training, and performance feedback.
• Monitor and track staff productivity, client engagement, and documentation compliance using EHR data, dashboards, and performance reports.
• Ensure that assigned clinicians meet monthly productivity and client engagement targets
• Conduct regular reviews of clinician schedules to confirm adequate appointment volume to achieve productivity benchmarks.
• Work collaboratively with clinicians to minimize no-shows and cancellations through improved scheduling practices, client engagement, and follow-up protocols.
• Collaborate with QA/QI and data teams to address performance issues and implement corrective action plans when necessary.
• Coordinate with intake and front desk teams to ensure timely assignment and onboarding of new clients.
• Participate in interdisciplinary case conferences, utilization reviews, and staff meetings.
• Assist with scheduling, caseload assignment, and staff coverage to ensure clinic operations run smoothly and clients receive timely care.
• Identify and elevate high‑risk clinical or operational issues to the Senior Behavioral Health Officer.
• Ensure services are delivered in accordance with OMH regulations, HIPAA, Justice Center guidelines, and HSSV policies.
• Participate in internal audits, chart reviews, and outcome measurement projects.
• Support implementation of quality improvement initiatives and best practices to enhance client care and clinic performance.
• Performs other job‑related duties as assigned, consistent with the scope, responsibilities, and level of the position, and in compliance with applicable laws, regulations, and organizational policies.

Qualifications

• Master’s Degree in Social Work (LCSW required)
• Minimum of 5 years post‑graduate clinical experience in an outpatient mental health setting.
• Knowledge of evidence‑based modalities.
• Prior supervisory experience strongly preferred.
• Experience with EHR systems, productivity management, and quality improvement preferred.
• Knowledge of trauma‑informed care, integrated behavioral health, and culturally competent service delivery.
• Strong organizational, interpersonal, and communication skills.
• Ability to work in a fast‑paced environment and adapt to changing program needs.

Benefits

At HeartShare we offer a comprehensive benefit package based on full‑time/part‑time status. You can expect:

• Rewarding Work in a team environment.
• Paid vacation, sick, personal days, and holidays.
• 403(B) retirement plans with employer contribution.
• Health, dental, vision and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending account (Dependent Care, Medical, Parking, and Transit).
• Employee Appreciation Programs and Events.
• Tuition Assistance Program.
• Professional Development opportunities.
• Wellhub Discount
• Verizon Wireless Discount.
• BJs Membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more

HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to [e-mail].

About Heartshare

Who WE ARE:

For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.

To learn more about HeartShare, please visit our website at www.heartshare.org or Follow us on Twitter LinkedIn YouTube Instagram Facebook

HeartShare Human Services of New York | Homepage

HeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.

#INDHP