Clinical Supervisor (LCSW)

Heartshar; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental, vision and life保险

Paid time off

401(k) with employer match

EAP

Tuition Assistance

Professional development

Job summary

HeartShare is seeking a Supervisor of the Outpatient Mental Health Clinic in New York to lead clinical services for adults and children. You will supervise clinicians, ensure documentation compliance, and drive productivity and quality initiatives.

Ideal candidate holds a Master’s in Social Work (LCSW) with 5+ years in outpatient settings and prior supervision. Strong organizational, communication, and culturally competent service delivery are essential in a fast-paced environment.

Qualifications

• Master’s Degree in Social Work (LCSW) required.
• Minimum of 5 years post-graduate clinical experience in outpatient mental health.
• Knowledge of evidence-based modalities.
• Prior supervisory experience strongly preferred.
• Experience with EHR systems, productivity management, and quality improvement.
• Knowledge of trauma-informed care and culturally competent service delivery.

Responsibilities

• Provide direct clinical supervision to LMSWs, LMHCs, and LCAT.
• Facilitate weekly supervision meetings to support clinical growth, case formulation, documentation, and risk management.
• Oversee clinical documentation to ensure compliance with policies and regulatory requirements.
• Support licensure attainment and professional development through mentorship and feedback.
• Monitor staff productivity, client engagement, and documentation using EHR data and reports.
• Ensure clinicians meet monthly productivity and client engagement targets.
• Coordinate with intake/front desk to ensure timely onboarding of new clients.
• Participate in interdisciplinary case conferences, QA/QI activities, and staff meetings.
• Identify and escalate high-risk clinical or operational issues to senior leadership.
• Assist with scheduling, caseload assignment, and staff coverage to ensure timely care.

Skills

Trauma-informed care

Integrated behavioral health

Culturally competent service delivery

Organizational skills

Interpersonal skills

Communication skills

EHR systems

Education

Master’s Degree in Social Work (LCSW)

Job description

The Supervisor of the Outpatient Mental Health Clinic (serving both Adult and Child clients) is responsible for providing leadership, oversight, and supervision of clinical services, staff performance, and program operations. The Supervisor plays a critical role in ensuring high-quality, person-centered, culturally competent mental health services and in achieving clinic productivity targets. This position reports directly to the Senior Behavioral Health Officer and collaborates with administrative, clinical, and quality assurance teams.Essential Functions and Primary Responsibilities of Position:Provide direct clinical supervision to assigned clinicians, including LMSWs, LMHCs, and LCAT in accordance with OMH and standards.Facilitate weekly supervision meetings to support clinical growth, case formulation, documentation, and risk management.Oversee clinical documentation, including treatment plans & progress notes, to ensure compliance with HSSV policy and regulatory requirements.Support licensure attainment and professional development of clinicians through mentorship, training, and performance feedback.Monitor and track staff productivity, client engagement, and documentation compliance using EHR data, dashboards, and performance reports.Ensure that assigned clinicians meet monthly productivity and client engagement targetsConduct regular reviews of clinician schedules to confirm adequate appointment volume to achieve productivity benchmarks.Work collaboratively with clinicians to minimize no-shows and cancellations through improved scheduling practices, client engagement, and follow-up protocols.Collaborate with QA/QI and data teams to address performance issues and implement corrective action plans when necessary.Coordinate with intake and front desk teams to ensure timely assignment and onboarding of new clients.Participate in interdisciplinary case conferences, utilization reviews, and staff meetings.Assist with scheduling, caseload assignment, and staff coverage to ensure clinic operations run smoothly and clients receive timely care.Identify and escalate high-risk clinical or operational issues to the Senior Behavioral Health Officer.Ensure services are delivered in accordance with OMH regulations, HIPAA, Justice Center guidelines, and HSSV policies.Participate in internal audits, chart reviews, and outcome measurement projects.Support implementation of quality improvement initiatives and best practices to enhance client care and clinic performance.Performs other job-related duties as assigned, consistent with the scope, responsibilities, and level of the position, and in compliance with applicable laws, regulations, and organizational policies.Master’s Degree in Social Work (LCSW required)Minimum of 5 years post-graduate clinical experience in an outpatient mental health setting.Knowledge of evidence-based modalities.Prior supervisory experience strongly preferred.Experience with EHR systems, productivity management, and quality improvement preferred.Knowledge of trauma-informed care, integrated behavioral health, and culturally competent service delivery.Strong organizational, interpersonal, and communication skills.Ability to work in a fast-paced environment and adapt to changing program needs.BenefitsAt HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect:Rewarding Work in a team environment.Paid vacation, sick, personal days, and holidays.403(B) retirement plans with employer contribution.Health, dental, vision and life insurance.Employee Assistance Program (EAP).Flexible spending account (Dependent Care, Medical, Parking, and Transit).Employee Appreciation Programs and Events.Tuition Assistance Program.Professional Development opportunities.Wellhub DiscountVerizon Wireless Discount.BJs Membership discount.Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & moreHeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to [e-mail] HeartshareWho WE ARE:For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.To learn more about HeartShare, please visit our website at www.heartshare.org or Follow us on Twitter LinkedIn YouTube Instagram FacebookHeartShare Human Services of New York | HomepageHeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.#INDHP