Clinical Supervisor

Behavioral Health Network, Inc (BHN); Springfield (MA); On-site; USD 80,000 - 86,000; Full time

Benefits offered by this job

PTO

403(b) retirement plan

Educational assistance

Healthcare benefits

Employee assistance program

Job summary

Behavioral Health Network, Inc (BHN) is seeking a Clinical Supervisor to lead a team delivering Wraparound services for youth and families in Western Massachusetts. You will guide care coordinators and family partners, ensure high-quality, family-centered care, and mentor staff across the CSA program.

The role emphasizes supervision, training, compliance, and collaboration with internal teams and state agencies to maintain program excellence and strong, compassionate service delivery.

Qualifications

• Master’s degree in a mental health-related field.
• Eligible to be independently licensed within 6 months.
• Massachusetts CANS certification required.
• Minimum of 3 years’ experience working with youth and families in behavioral health.
• Prior supervisory experience.
• Experience collaborating with state agencies and community-based systems.

Responsibilities

• Provide effective, strengths-based leadership to a team of Care Coordinators and Family Partners.
• Deliver supervision, including dyad work and field observation, to staff.
• Train staff in Wraparound principles and ensure high fidelity services.
• Monitor staff performance and ensure documentation standards.
• Coach staff through ongoing training and feedback.
• Support staff in delivering direct services to youth and families in community settings.
• Build collaboration with internal teams and external child-serving systems.
• Respond to on‑call supervisory needs and support crisis situations.
• Ensure fidelity to the Wraparound model through coaching and fidelity tools.

Skills

Leadership

Supervisory experience

Communication skills

Team collaboration

Education

Master’s degree in a mental health-related field

Massachusetts CANS certification

Tools

Electronic health records (EHR) systems

Job description

We are currently seeking a Clinical Supervisor to join our CSA team. In this role, the Clinical Supervisor will provide leadership, guidance, and oversight to staff while supporting parents and caregivers of youth with behavioral health needs. This is an opportunity to make a meaningful impact by ensuring high-quality, family-centered care within a collaborative and compassionate team setting.

As a Clinical Supervisor, you will lead and support a team of Care Coordinators while ensuring the delivery of high-quality, family-centered Wraparound services. You’ll play a key role in shaping clinical practice, mentoring staff, and maintaining program excellence through strong leadership and collaboration.

What We Offer

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do

• Provide effective, strengths-based leadership to a team of Bachelor’s and Master’s level Care Coordinators.
• Deliver individual and group supervision, including dyad work and field observation, to Care Coordinators and Family Partners.
• Train staff in Wraparound principles and ensure services are delivered with high fidelity.
• Monitor staff performance, ensuring compliance with documentation standards, deadlines, and program expectations.
• Coach and evaluate staff through ongoing training, feedback, and professional development.
• Support staff in delivering direct services to youth and families in community-based settings.
• Build and maintain collaborative relationships with internal teams and external child-serving systems.
• Participate in Systems of Care and other cross-agency meetings as needed.
• Respond to on‑call supervisory needs and support crisis or urgent situations.
• Provide clinical and administrative oversight to Care Coordinators and Family Partners.
• Ensure fidelity to the Wraparound model through coaching and use of fidelity tools.
• Oversee staff adherence to service delivery expectations, including documentation and timelines.
• Conduct and support staff trainings, onboarding, and ongoing skill development.
• Maintain high-quality documentation and ensure program compliance.
• Facilitate team collaboration and address conflicts effectively.
• Adapt to program needs, including maintaining a flexible schedule and participating in on‑call coverage.

Who You Are

• Master’s degree in a mental health-related field (required).
• Eligible to be Independently Licensed within 6 Months.
• Certified in Massachusetts CANS (required).
• Minimum of 3 years’ experience working with youth and families in behavioral health.
• Prior supervisory experience.
• Experience collaborating with state agencies and community-based systems.
• Familiarity with Wraparound or home-based services (preferred).
• Strong leadership, organizational, and communication skills.
• Culturally responsive and committed to inclusive, family-centered care.
• Comfortable using technology and electronic documentation systems.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission‑driven organization where your work can make a meaningful difference, we’d love to hear from you.

Salary: $80k - $86K