Clinical Supervisor

Family First Health; Spring Garden Township (York County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

3 Weeks of paid vacation per year

9 Days of paid sick per year

4 Personal Days per year

Holidays PTO

Health, Dental & Vision Insurance

403(b) Retirement Plan

Tuition Reimbursement Opportunities

Job summary

Family First Health seeks a Clinical Supervisor for a full-time position at our George Street York location. The role leads Patient Care Teams, ensures timely chart prep and huddles, and oversees provider schedules to optimize clinic flow.

The ideal candidate holds an active Pennsylvania LPN or RN license (or Medical Assistant diploma) and has strong supervisory, training, and interdepartmental collaboration skills to maintain high-quality patient care across the service areas.

Qualifications

• Active Pennsylvania license for LPN or RN, or completion of a Medical Assistant diploma.
• Ability to oversee patient flow and clinic teams.
• Experience in supervisory clinical roles preferred.

Responsibilities

• Oversees patient flow and provider pace with supervision of Patient Care Teams.
• Supervises clinical staff recruitment, onboarding, performance management and attendance.
• Ensures compliance with clinical standing orders and documentation.
• Coordinates staff training and development.
• Collaborates with site team to meet productivity and patient care goals.
• Attends key organizational meetings and supports other supervisors as needed.

Skills

CPR certification

Narcan certification

Customer service

Communication skills

Office software

Team leadership

Multidisciplinary teamwork

Attention to detail

Privacy/Confidentiality

Education

LPN license

RN license

Medical Assistant diploma

Tools

Microsoft Office

Job description

Family First Health is seeking a Clinical Supervisor for a Full-Time position in our George Street York location.Family First Health is a federally qualified health center (FQHC) that is accessible and community minded. We take a beyond healthy approach that goes outside the confines of the doctor’s office. As an inclusive health care model, we put everyone first. We want happy, healthy patients who can live better lives in better health. We strive to build a healthy community by being accessible in the communities we serve. Family First Health is proud to offer care to our patients in York, Adams, Lancaster, and Lebanon counties, providing compassionate and comprehensive health services to people seeking accessible and affordable quality care.At Family First Health, we improve lives in big ways and small ways. From high quality health services and innovative partnerships to daily acts of compassion. Family First Health Center makes a difference in the health and quality of life of the people and communities we serve by:providing quality, compassionate primary medical and dental care and social services to those who need it most;coordinating care and working with other providers to provide the full range of services our patients need;promoting and supporting healthy lifestyles;collaborating with others to improve access and break down the barriers of affordability, language and culture; andadvocating for our patients and the medically underserved.ESSENTIAL DUTIES AND RESPONSIBILITIESAbility to perform all essential duties outlined in the Patient Care Team Member Level I and Level II position descriptions and participates in subordinates work as needed or as requested by Practice Manager.Oversees patient flow and provider pace with oversight of Patient Care Teams.Ensures daily completion of documented chart prep and huddles for all provider teams.Oversees provider schedules daily to ensure appropriate use of appointment slots.Responsible for the direct supervision of the clinical staff including: recruitment; on-boarding; timely performance management and goal setting; time and attendance approval in payroll system; monitoring job satisfaction and engagement; and following all organizational expectations throughout the employee life cycle.Ensures and coordinates appropriate skills training opportunities for staff.Provides leadership to staff and facilitates the workflow of the Patient Care Team Member to ensure efficient and effective execution of daily tasks including completion of clinical standing orders.Provides supervision and task assignments in the clinical in box for Athena , this includes complete understanding of how clinical in box is managed along with completing tasks assigned to Patient Care Team Member SupervisorCollaborates with entire site team and makes adjustments to meet productivity goals and provides excellent patient care in collaboration with practice manager.Staffing/Staff DevelopmentProvides guidance and support for Patient Care Team Member to progress to next clinical level.Staff scheduling, monitoring OT, payroll, provider supportSupervises huddles with Provider/ Patient Care Team Member teamsQuality Management/Care CenterCare Center/triageReferralsVaccine oversight: inventory, reconciliation, PA-SIIS, VFC handbook, handling, storage, cold chain, committeeLab oversight: HIV, FOBT, crash cart, sterilizer, open/close procedureMeaningful use measuresClinical supplies/medications, equipment maintenance and oversightReportable diseases (PA-NEDSS)Participates and monitors all activities related to Quality Measures and Goal Setting/Action Plans as designated annually by Quality Improvement Department.Orients, trains and assesses the level of nursing staff skills and competencies to ensure appropriate professional development for all nursing staff.Researches and documents patient complaints and incidents within 5 days of occurrence and seeks advice from PM on resolution as needed.Prepares employee commendations, disciplinary actions and performance evaluations and reviews with practice manager prior to review with employee.Accurately prepares and completes clinical and administrative reports as required.Ensures OSHA compliance and PPE utilization.Attends and actively participates in key organizational meetings.Covers for other supervisor in their absence.Assists with Clinical Supervision for urgent needs at other FFH locations.Performs all other duties as assigned.KNOWLEDGE/SKILLS/ABILITIESActive Pennsylvania license for Licensed Practical Nurse or Registered Nurse, or successful completion of a Medical Assistant diploma program.Current CPR and Narcan certification.Knowledge of computer software applications (Microsoft Office Applications, others)Knowledge of grammar, spelling, and punctuation as it relates to correspondence necessary to perform essential job functionsKnowledge of basic arithmetic to make calculations, balance and reconcile figures necessary to perform essential job functionsExcellent customer service skillsSkill in operating office equipmentAbility to critically think which means the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate argumentsAbility to set positive examples for team members through exceptional work performance including adherence to company policies and processes.Ability to work independently and within a multidisciplinary teamAbility to work in, and respond appropriately to a demanding environment including crisis situationsAbility to appropriately handle sensitive and confidential informationAbility to communicate well and in a caring and supportive manner with individuals of all backgrounds.Ability to work efficiently and accurately with strong attention to detailAbility to sort and file materials correctly by alphabetic or numeric systemsAbility to establish and maintain effective working relationships with patients, employees, volunteers, and the publicAbility to be organized, proactive in follow-up and follow-through, and to juggle multiple competing tasksAbility to adhere to all Family First Health’s policies, processes, and procedures, especially, Code of Conduct, Workplace Conduct, and the Remote/Telework Policy if indicated eligible to work remotely or telework.Ability to articulate and advocate Family First Health’s mission and valuesAbility to maintain required clearances and licensure.Employee Benefits3 Weeks of accrued Paid Vacation per year9 Days of accrued Paid Sick per year4 Personal Days per yearPaid Time Off on HolidaysHealth, Dental, & Vision Insurance PlansShort/Long Term Disability and Life Insurance403(b) Retirement PlanTuition Reimbursement OpportunitiesAttention to work-life balance