Clinical Triage Registered Nurse

Family First Health; Spring Garden Township (York County); Sur place; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Sign-on bonus $1500

3 weeks paid vacation plus 9 paid sick

3 Personal Days

Résumé du poste

Family First Health is seeking a Clinical Triage Registered Nurse in Pennsylvania who will provide triage and clinical assessment for patients presenting with time-sensitive symptoms. You will document accurately in the EHR and support the care team to ensure safe, efficient patient flow and proper follow-up.

The role requires current PA RN licensure, at least two years of RN experience, and BLS certification.

Qualifications

• Graduate of an accredited nursing program.
• Current Pennsylvania RN license in good standing.
• Minimum of two years of clinical experience as an RN.
• Current BLS certification.
• Naloxone training/certificate as required by FFH.

Responsabilités

• Provide clinical triage and assessment for patients with acute, new, worsening, or time-sensitive symptoms.
• Document assessments, interventions, and dispositions in the EHR accurately and timely.
• Communicate findings to physicians/APPs promptly and clearly to support safe care.
• Assist physicians and the care team to promote safe, efficient patient flow and continuity of care.
• Coordinate with the care team to ensure appropriate escalation and follow-up for patients.

Connaissances

Critical thinking

Customer service

Communication

Teamwork

Attention to detail

Independent work

Formation

Registered Nurse license

BSN (preferred)

Outils

Epic EHR

Microsoft Office

Description du poste

At Family First Health, our passion and culture is what sets us apart and creates a lasting impression in the community we serve.A role with us is more than just a job. As a Clinical Triage Registered Nurse at Family First Health, you are the heart of patient care. When respect, integrity, teamwork, and excellence guide your quality of care, you will be empowered to make an influential difference in the lives of all our patients. We are committed to helping Registered Nurses like you deepen your expertise and achieve your goals while still performing excellent patient care.Join us and be a part of a team that strives for both quality care and strong patient engagement for our patients and their families.The benefits of working for Family First Health include:Attention to work-life balance$1500 sign on bonus3 Weeks of Accrued Paid Vacation per year9 Accrued Days of Paid Sick Leave Time per year4 Personal Days per yearNo Late Evenings or Weekend HoursPaid Time Off on HolidaysHealth, Dental, & Vision Insurance PlansShort/Long Term Disability and Life Insurance403(b) Retirement PlanTuition Reimbursement OpportunitiesOpportunity for growth and advancementESSENTIAL DUTIES AND RESPONSIBILITIESClinical Assessment and TriageProvides clinical triage for patients presenting with acute, new, worsening, or time-sensitive symptoms, including walk-in patients and patients contacting the practice for clinical guidanceUtilizes clinical judgment, established protocols, standing orders, and evidence-based guidelines to determine the appropriate level and urgency of care.Identifies patients requiring immediate intervention and initiates appropriate emergency response procedures, including activation of emergency medical services when indicated.Reinforces provider-established plans of care and ensures patients understand follow-up instructions and parameters for seeking additional care.Documents patient assessments, interventions, communications, education, and disposition accurately and timely in the electronic health record.Maintains complete and accurate clinical documentation consistent with organizational standards and regulatory requirements.Uses appropriate clinical escalation processes when patient needs exceed the RN's scope of practice or require provider intervention.Maintains current knowledge of clinical standards, evidence-based practices, organizational policies, and applicable nursing regulations.Maintains patient confidentiality and complies with applicable privacy, regulatory, professional, and organizational requirements.Walk-in and Unscheduled Patient ManagementServes as the primary clinical resource for patients presenting to the practice without a scheduled appointment who require clinical assessment or assistance.Performs timely assessment of walk-in patients to determine the urgency of the patient's condition and the most appropriate next step in care.Supports safe and efficient patient flow while maintaining appropriate clinical prioritization and patient safety.Provider and Care Team SupportProvides clinical support to physicians and APPs to promote safe, efficient, and coordinated patient cCommunicates relevant assessment findings and clinical information to providers in a timely, concise, and organized manner.Serves as a clinical resource to medical assistants, LPNs, and other members of the care team.Collaborates with the interdisciplinary care team to address patient needs and promote continuity of care.Reviews and follows up on clinical information, including diagnostic results and other patient-related information, in accordance with established workflows and provider direction.Identifies barriers to care and works collaboratively with the care team to facilitate appropriate resources and follow-up.Monitors patients requiring ongoing clinical follow-up and communicates changes or concerns to the appropriate provider.Patient Safety, Quality, and Practice ImprovementPromotes a culture of patient safety through appropriate assessment, clinical escalation, communication, and adherence to established protocols.Recognizes potential patient safety concerns and takes timely action to mitigate risk.Participates in quality improvement, patient safety, and clinical process improvement initiatives.Identifies opportunities to improve triage, access, patient flow, care coordination, and clinical workflows.Participates in the development, implementation, and evaluation of clinical workflows, protocols, and practice standards as appropriate.QUALIFICATIONS (EDUCATION, EXPERIENCE, LICENSURE & CERTIFICATIONS)Minimum QualificationsGraduate of an accredited nursing program.Current, unrestricted Pennsylvania Registered Nurse (RN) license and/or applicable multistate (compact) RN privilege, maintained in good standing.Minimum of two years of clinical experience as a Registered Nurse.Current BLS certification.Naloxone training/certificate of completion as required by FFH.Preferred QualificationsBachelor of Science in Nursing (BSN).Ambulatory and/or primary care nursing experience.Previous telephone and/or clinical triage experience.Previous Epic electronic health record experience.KNOWLEDGE/SKILLS/ABILITIESKnowledge of computer software applications (Microsoft Office Applications, others)Knowledge of grammar, spelling, and punctuation as it relates to correspondence necessary to perform essential job functionsKnowledge of basic arithmetic to make calculations, balance and reconcile figures necessary to perform essential job functionsExcellent customer service skillsSkill in operating office equipmentAbility to critically think which means the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate argumentsAbility to set positive examples for team members through exceptional work performance including adherence to company policies and processes.Ability to work independently and within a multidisciplinary teamAbility to work in, and respond appropriately to a demanding environment including crisis situationsAbility to appropriately handle sensitive and confidential informationAbility to communicate well and in a caring and supportive manner with individuals of all backgrounds.Ability to work efficiently and accurately with strong attention to detailAbility to sort and file materials correctly by alphabetic or numeric systemsAbility to establish and maintain effective working relationships with patients, employees, volunteers, and the publicAbility to be organized, proactive in follow-up and follow-through, and to juggle multiple competing tasksAbility to adhere to all Family First Health’s policies, processes, and procedures, especially, Code of Conduct, Workplace Conduct, and the Remote/Telework Policy if indicated eligible to work remotely or telework.Ability to articulate and advocate Family First Health’s mission and valuesPHYSICAL DEMANDSMental/Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with this position such as:Frequent and prolonged work at a computer and/or on the phone for extended periods of time with repetitive typing, arm and hand motionRequires correct vision and hearing to normal rangeOccasional bending, stooping, crouching, or kneelingFrequent standing and walkingFrequent turning and reachingFrequent use of common PPE/safety equipmentConstant exposure to disease, infection, virus, blood, and bodily fluidsOccasional to frequent travel between work sites with exposure to weather conditionsFrequent competing demands, frequent changes, delays, or unexpected events