Clinical Student Administrator

University Support Services, LLC; Englewood (CO); On-site; USD 60,000 - 65,000; Full time

Job summary

University Support Services, LLC in Colorado seeks a Clinical Student Administrator to support medical students during clinical years by coordinating core and elective clerkships at approved sites, ensuring enrollment accuracy and licensure compliance. The role manages cohorts, tracks progress, and documents interactions in Salesforce/CSM.

The position partners with faculty, site staff, and the University Registrar to promote successful degree completion and timely graduation, while ensuring

Qualifications

• Bachelor’s degree required; related medical education or high-volume student services may substitute for degree.
• 2–4 years of experience in education, counseling, or a related field preferred.

Responsibilities

• Serve as the primary point of contact for clinical students.
• Provide one-on-one and group support to medical students via in-person, phone, video, and email, ensuring coverage with peers.
• Conduct bi-monthly check-ins with each assigned student to review progress and graduation requirements.
• Document all student interactions.
• Advise students on licensure and residency requirements and connect them with University resources.
• Act as a student advocate by resolving issues and escalating concerns as needed.
• Schedule students for 3rd and 4th year rotations and monitor enrollment.
• Ensure students meet eligibility requirements (health docs, compliance) prior to clerkships.
• Update and maintain student records in systems and scan documents as needed.
• Conduct weekly reviews of reporting tools to identify gaps in schedules.
• Collaborate with Registrar to ensure graduation eligibility is met.
• Provide coverage for core functions as needed to ensure uninterrupted service.

Skills

MS Office

Data management

Communication skills

Case management

Team collaboration

Adaptability

Education

Bachelor’s degree

Tools

Salesforce

CSM

Content Management Systems

Job description

Clinical Student Administrator

The Clinical Student Administrator (CSA) plays a critical role in supporting medical students during their clinical years by ensuring timely placement in core and elective clerkships at approved clinical training sites that meet University requirements. This position manages assigned cohorts of students, ensuring accurate enrollment, compliance with licensure and residency requirements, and steady progress toward degree completion. The CSA serves as a resource for students, faculty, and staff, providing guidance, support, and advocacy. This individual ensures all interactions with students are documented in Salesforce and/or CSM for accuracy, continuity, and accountability. Reporting to the Assistant Director of Clinical Education Operations, the CSA works under general supervision, exercising initiative, judgment, and student‑centered service.

Essential Functions

Student Support & Advising

• Serve as the primary point of contact for clinical students.


• Provide one‑on‑one and group support to medical students via in‑person meetings (on‑campus), phone, video conferencing, and email, ensuring coverage throughout the day in collaboration with peers.


• Conduct bi‑monthly check‑ins with each assigned student to review progress, answer questions, and guide them through meeting graduation requirements.


• Document all student interactions.


• Advise students on licensure and residency requirements and connect them with University resources to promote success.


• Act as a student advocate by helping resolve issues and escalating concerns appropriately.

Scheduling & Data Management

• Schedule students for 3rd and 4th year rotations; monitor and update schedules to maintain accurate enrollment reporting.


• Ensure students meet and maintain eligibility requirements (health documentation, compliance standards, etc.) prior to clerkships.


• Update and maintain student records in and related systems, scanning documents into enterprise content management platforms as needed.


• Conduct weekly reviews of reporting tools to identify and close gaps in student schedules.


• Collaborate with the Office of the University Registrar to ensure graduation eligibility requirements are met.

Collaboration & Communication

• Partner with faculty, clinical site staff, and University departments (Academics, Registrar, Bursar, etc.) to streamline processes and ensure students receive consistent, high‑quality support.


• Provide updates and insights to leadership regarding student progression, schedule management, and systemic challenges.


• Contribute to University workshops and student events to enhance the student experience.

Compliance & Reporting

• Access and analyze key reports to ensure timely progression of students through clinical years.


• Maintain compliance with institutional policies, accreditation standards, and licensure/residency regulations.


• Evaluate and verify student status using system research to ensure due diligence.

Other Duties

• Provide coverage for core functions as needed to ensure uninterrupted service to students, graduates and staff.


• Perform other duties and special projects assigned by leadership.

This description is not intended to be all-inclusive. This position may perform other related duties as required to meet the ongoing needs of the department/institution.

Essential Knowledge, Skills & Abilities

• Strong proficiency in Microsoft Office Suite, enterprise resource systems, and content management platforms.


• Advanced ability to manage data and create/update Excel documents.


• Demonstrated ability to research, analyze, and generate accurate reports.


• Strong written and verbal communication skills, with the ability to present information clearly to diverse audiences.


• Skilled in case management and documenting interactions in enterprise systems.


• Ability to work independently and collaboratively in a fast‑paced environment.


• Familiarity with NBME, AOA, COMLEX, USMLE and others.

Qualifications

• Bachelor’s degree required; relevant experience in medical education or a high‑volume student services/customer service field may substitute for degree.


• 2–4 years of prior experience in education, counseling, or a related field preferred.

Hours & Travel

• Standard full‑time work week.


• Overtime may be required during peak periods; flexibility in scheduling is expected.


• Travel may be required.

The anticipated salary range for this position is $60,000 to $65,000 per year. The final salary offered may vary and will be determined based on factors such as job‑related knowledge, skills, experience, location, and education of the successful candidate. This information is provided per local law.

Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.

A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.

Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.

Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.

Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.

About University Support Services, LLC

University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high‑quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student‑facing as well as functional support teams.

USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.