Clinical Specialist

ZOLL Respicardia; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative company dedicated to improving patient outcomes seeks a Technical Support Specialist for its Respicardia division. This role focuses on providing essential technical support during the implant of the remed System, ensuring effective therapy activation and customer training. The ideal candidate will thrive in a dynamic environment, collaborating closely with sales teams and hospital staff to enhance patient care. Join a passionate team committed to making a meaningful difference in the lives of patients with central sleep apnea. If you're eager to contribute to impactful healthcare solutions and grow within a fast-paced setting, this opportunity is perfect for you.

Qualifications

• 2+ years in a clinical support role with a medical device company.
• IBHRE certification preferred for enhanced credibility.

Responsibilities

• Provide technical support during implant of the remed System.
• Train hospital staff during the opening of new implanting centers.

Skills

Effective Communication

Team Collaboration

Technical Support

Problem Solving

Education

Bachelor's Degree in a Technical Field

Job description

Respicardia

At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Respicardia division of ZOLL Medical Corporation is focused on helping people with central sleep apnea get access to a therapy to restore a more normal breathing pattern during sleep and give them better quality of life. We develop breakthrough therapies for an impactful disease that is severely underdiagnosed and often untreated.

As we continue to grow, those who join our team will work alongside motivated people who care about others, put patients first and are dedicated to high-quality and innovative solutions.

Job Summary

This position provides technical support during the implant of the remed System, and other technical support and training to improve patient outcomes.

Essential Functions

• Provide technical support during implant of the remed System


• Provide training to hospital staff during the opening of a new implanting center


• Provide technical support for therapy activation and titration


• Work closely with the Territory Manager (TM) to support all aspects of the sales process


• Support therapy optimization of the remed System during overnight sleep studies


• Train new customers to use the remed System programmer and to perform all aspects of device programming


• Work in a highly dynamic environment with an ever-changing schedule


• Maintain current vendor credentials to have access to customer facilities


• Provide remote technical support during scheduled "on-call" duties

Required/Preferred Education and Experience

• Bachelor's Degree preferably in a technical field required
• 2+ years in a clinical support role with a medical device company, preferably from the Cardiac Rhythm Management industry with extensive implant support experience required
• IBHRE certification Preferred

Knowledge, Skills and Abilities

• Ability to communicate effectively, orally and in writing


• Exceptional communication skills, both written and verbal


• Team-player mindset and willingness to collaborate


• Willing to take responsibility and act independently when necessary

Travel Requirements

• Ability to travel (including overnight stays) 80%

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.