Clinical Solutions Specialist (West Territory)

EnsoData; Madison (WI); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Stock options

Health insurance

Paid time off

401k

Job summary

EnsoData is seeking a Clinical Solutions Specialist to join our team in a hybrid or remote capacity. You will serve as a clinical SME and partner with Sales AEs to deliver high-quality product demonstrations, clinical training, and ongoing solution support to healthcare customers.

Responsibilities include conducting onboarding, developing enablement materials, and providing post-implementation guidance, while collaborating cross-functionally to inform product improvements and ensure compliance

Qualifications

• Bachelor's degree in a clinical, scientific, or healthcare-related field or equivalent work experience.
• 3+ years of relevant clinical, clinical support, clinical applications, or healthcare technology experience.
• RPSGT Certification (required).
• Hands-on experience working with clinicians in a hospital, health system, or clinical practice environment.
• Experience delivering clinical training, product demonstrations, or workflow education to healthcare audiences.
• Experience supporting sales teams or working in a pre-sales, post-sales, or customer success capacity preferred.

Responsibilities

• Deliver clinically accurate product demonstrations to prospective customers in partnership with Sales Account Executives.
• Support the sales cycle by addressing clinical workflows, use cases, and outcomes-related questions from clinicians and administrators.
• Conduct clinical onboarding and training sessions (virtual and in-person) for new customers, tailored to specific clinical roles and workflows.
• Develop and refine clinical training materials, best practices, and enablement resources with Product, Customer Success, and Marketing.
• Provide ongoing clinical guidance, workflow optimization recommendations, and product usage insights post-implementation.
• Participate in customer check-ins, QBRs, and feedback loops to capture clinical insights and inform product improvements.
• Act as the voice of the clinician internally, providing feedback to Product and Engineering on usability and feature needs.
• Train Sales, Customer Success, and other teams on clinical use cases and product updates.
• Ensure activities align with regulatory, compliance, and quality requirements for medical devices and SaMD.

Skills

Clinical demonstrations

Training delivery

Sales collaboration

Healthcare technology

Education

Bachelor's degree in clinical/healthcare field

RPSGT Certification

Job description

In short: we're looking for a Clinical Solutions Specialist (hybrid or remote) passionate about making healthcare better. This position offers a salary of $90,000 to $100,000 OTE (base salary plus variable compensation) based on experience, along with stock options, benefits such as paid time off, healthcare insurance, and more.

Hi, I'm Kelsey, the VP of Customer Success at EnsoData! We're excited to announce that we're looking for a new teammate - a Clinical Solutions Specialist passionate about making healthcare better!

The Clinical Solutions Specialist serves as a clinical subject matter expert and customer-facing partner, supporting both pre- and post-sale activities. This role is responsible for delivering high-quality product demonstrations, clinical training, and ongoing solution support to healthcare customers, while closely collaborating with Sales Account Executives to support pipeline development and deal success.

Clinical Demonstrations & Sales Support

• Deliver compelling, clinically accurate product demonstrations to prospective customers in partnership with Sales Account Executives
• Support the sales cycle by addressing clinical workflows, use cases, and outcomes-related questions from clinicians and administrators

Customer Training & Enablement

• Conduct clinical onboarding and training sessions (virtual and in-person) for new customers, tailored to specific clinical roles and workflows
• Develop and refine clinical training materials, best practices, and enablement resources in collaboration with Product, Customer Success, and Marketing

Customer Success & Adoption Support

• Provide ongoing clinical guidance, workflow optimization recommendations, and product usage insights post-implementation
• Participate in customer check-ins, QBRs, and feedback loops to capture clinical insights and inform product improvements

Cross-Functional Collaboration

• Act as the voice of the clinician internally, providing feedback to Product and Engineering teams on usability, workflow alignment, and feature needs
• Support internal enablement by training Sales, Customer Success, and other teams on clinical use cases and product updates

Compliance & Professional Standards

• Ensure all customer-facing activities align with regulatory, compliance, and quality requirements applicable to medical devices and SaMD products
• Maintain current knowledge of clinical best practices, industry standards, and relevant healthcare regulations

About EnsoData

EnsoData strives to make healthcare more accurate, efficient, and affordable through waveform artificial intelligence (AI) technology. Using AI and machine learning, our software analyzes billions of data points collected from sensors placed throughout the human body. Our first solution, EnsoSleep, reduces the time clinicians spend analyzing, scoring and managing sleep studies. This results in a simplified and accelerated patient testing, diagnosis, and treatment workflow. Our AI-powered technology has the capability of informing health decisions beyond sleep medicine, from monitoring patient health in the ICU or through wearables, to detecting and capturing seizure data, to providing earlier detection of heart disease, diabetes, stroke, and Alzheimer's.

Here is a little about what we are doing in the world of sleep medicine...

EnsoHST- FDA-Cleared, AI-Powered Sleep Diagnosis Using Pulse Oximeters

EnsoSleep - FDA-Cleared PSG and HSAT Scoring and Study Management

• Here is a link to learn a little about our Celeste app!

Requirements

• Bachelor's degree in a clinical, scientific, or healthcare-related field preferred, or equivalent work experience
• 3+ years of relevant clinical, clinical support, clinical applications, or healthcare technology experience
• RPSGT Certification (required)
• Hands-on experience working with clinicians in a hospital, health system, or clinical practice environment
• Experience delivering clinical training, product demonstrations, or workflow education to healthcare audiences
• Experience supporting sales teams or working in a pre-sales, post-sales, or customer success capacity preferred

Preferred

• Located in MST or PST time zones
• Certified in Clinical Sleep Health (CCSH)
• Certified Respiratory Therapist - Sleep Disorders Specialty
• Registered Respiratory Therapist - Sleep Disorders Specialty

Company Culture - Embrace the Pineapple! How do we do this?

Make Healthcare Better - is passionate about moving healthcare to a better place for everyone everywhere

Put Customers First - delights customers by working closely with them to support their initiatives

Be a Great Teammate - spreads the good vibes and is a joy to work with; also understands the value of helping one's teammates

Gets $#!t Done - bias toward action and intrinsically motivated to go above and beyond; demonstrates the ability to work autonomously as well as across teams

We also practice a Focus on Quality and look for teammates who don't cut corners and demonstrate integrity and attention to detail

Benefits

• Hybrid/Remote Company - we are a company with hybrid and remote options. That being said, we have an amazing office headquarters in downtown Madison, WI with views of the capitol that you are welcome to work from at anytime. In case you didn't know, Madison has consistently been ranked as one of the top places to live in the US (businessinsider.com, money.com, livability.com)!
• Health, dental, and vision insurance with options to choose a plan that fits you and your dependents needs.
• Paid time off options - we want our employees to rest, recharge, and feel better.
• Stock options - we want team members to feel ownership in the organization. When EnsoData does well, you do well.
• Company Bonus Program - if we do well, we want to reward our team members! This position may include participation in the company bonus program.
• 401k to help people invest in the future.
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