Clinical Services Supervisor

Odyssey House Louisiana; Lake Charles (LA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Life insurance

401k match

Job summary

A leading healthcare provider in Lake Charles, Louisiana is seeking a Clinical Services Supervisor to oversee client care and implement staff training. The successful candidate will have a Master's level license and substantial experience in a clinical setting. Responsibilities include maintaining compliance with health regulations, supervising staff, and ensuring the quality of care. Competitive compensation and benefits are available, providing great opportunities for professional growth.

Qualifications

• Master’s level licensed counselor with clinical experience required.
• At least one year of supervisory experience in a clinical setting.
• Ability to function independently with minimal supervision.

Responsibilities

• Oversee client care and ensure quality of care standards are met.
• Supervise counselors and manage daily operations.
• Develop and implement staff training programs.
• Oversee billing documentation and authorizations with insurers.
• Supervise counselors and ensure weekend coverage and workload balance.
• Maintain client census and line management in the program.

Skills

Substance abuse services knowledge

Leadership skills

Clinical counseling

Proficient in MS Office Suite

Education

Master's level licensed counselor

LPC, LMSW, LCSW

Tools

ASAM criteria

Job description

Clinical Services Supervisor - Briscoe Lake Charles Program

Job Summary

The Clinical Services Supervisor is responsible for performing a wide variety of administrative and clinical tasks. The Clinical Services Supervisor will assume a leadership role within the treatment team and assumes several key responsibilities in the area of client care, staff training, and the supervision of all program components to include ancillary departments to include admissions. The Clinical Services Supervisor is also responsible for maintaining the client census in a fiscally responsible manner.

DUTIES & RESPONSIBILITIES

• meet all Louisiana Department of Health (LDH) and contractual requirements for client care and client record standards;
• ensure audits of charts are conducted quarterly according to Council on Accreditation (COA) requirements and agency policy and ensure these audit reports are maintained for review;
• ensure psycho-social screens are complete, signed by an LMHP, and in the client record;
• ensure that clients receive quality of care, document evidence of quality of care, and implement and document corrective actions in the event that quality of care needs improvement;
• work with all insurance providers to ensure proper authorizations and maintain proper documentation for billing;
• prepare all billing on a daily, weekly, or monthly basis as assigned by the Program Manager;
• ensure that the facility is clean, safe, and in good working order and report any safety concerns immediately to the Program Manager;
• oversee the operations of the program in the event the Program Manager is unavailable;
• directly supervise the counselors, ensure the positions are filled and that weekend responsibilities are being performed; and
• perform other duties as assigned.

Policy and Procedure Requirements

• Must read and implement all contract requirements as well as the requirements of all other regulating authorities including LDH and COA.
• Must review and retain knowledge of agency policies and procedures and ensure policies and procedures are practiced and enforced. Responsible for maintaining and updating program operations manual related to clinical issues.
• Responsible for reviewing and implementing COA standards.

Chart Documentation Requirements

• Maintain accurate charts that have at a minimum: Initial treatment plan, assessments that are appropriate and complete, proper signatures on documents, discharge summaries and plans, quality of chart information must be what is expected of a master’s level clinician (problem statements, goals, measurable objectives, intervention-description of what counselor will do for client, target dates, completion dates, etc.). These documents will contain all of the required components as outlined in the LDH Minimum Standards for Substance abuse Facilities.

Staff Training and Supervision Requirements

• Responsible for developing and implementing staff training.
• Responsible for ensuring that all new employees receive new employee orientation training, as well as ongoing training at least 3 hours of training per quarter.
• Ensure that clinical staff is trained on how to keep charts in compliance with requirements, conduct group and individual counseling sessions as well as education services for the client population.

Supervisor Requirements

• Must maintain the agency cell phone on their person at all times. Ensure phone is set up properly and in working order and regularly check and return calls.
• Ensure authorizations are accurate and done in a timely manner.
• Work with other agency departments such as finance, billing, and human resources in a cooperative manner and be responsive to the needs of these departments as appropriate.
• Assume a leadership role on the treatment team and in weekly staff meetings. Participate in clinical discussions. Assist subordinate staff concerning treatment approaches.
• Be available for audits and responsible for corrective actions for audits as well as maintaining on file all audits, corrective actions, and correspondence concerning audits.
• Maintain a case load of clients.
• Maintain the client census. Monitor and ensure timely movement of clients through the treatment program.
• Assist with ensuring incidents are reported properly and to the proper authorities.

Minimum Qualifications

• Master’s level licensed counselor
• Knowledge of substance abuse services including ASAM criteria
• At least one year of supervisory experience in a clinical setting
• Ability to function independently with a minimum of direct supervision
• Proficient in MS Office Suite
• Ability to complete reporting requirements in a timely manner
• Must be a LPC, LMSW, and/or LCSW with clinical experience

Preferred Qualifications

• 2 plus years of supervisory experience in a clinical setting

Compensation And Benefits

Competitive Compensation and Benefits package includes life insurance and 401k match for eligible employees.