Clinical Services Specialist, Plastics Surgery, First Shift, Full Time

UC Health (Cincinnati); Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

UC Health is seeking a patient services coordinator to support clinics and providers by handling scheduling, registration, and data management. The role focuses on improving patient satisfaction and departmental workflows.

You will interact with patients before and after visits, manage calendars in Outlook, assist with EPIC/EMR entries, and help coordinate pre-authorizations and chart preparation across clinic sites.

Qualifications

• Minimum: High School Diploma or GED; Associates degree preferred.
• Minimum: 2 years of related experience; 3–5 years preferred.
• Strong communication and multitasking in clinic scheduling and registration.

Responsibilities

• Serve as ambassador of care for patients before and after visits and support clinics and providers.
• Assist in scheduling, registration, and data management to improve patient satisfaction and departmental workflows.
• Document notes and orders in the EMR and assist with pre-authorizations and chart preparation.
• Train new staff and handle supplies and inventory within the clinic.

Skills

Scheduling

Office communication

Data entry

EMR documentation

Education

High School Diploma or GED

Associate degree

Tools

Outlook

EPIC / EMR

Job description

This position will serve as an ambassador of care for patients both before and after a patient visit. The position will work as a resource to help support clinics and providers. The expectation from this position is that it will support and assist in departmental workflows, processes, and procedures to maintain departmental consistency and ensure patient satisfaction throughout the clinic.

PATIENT POPULATION - (CLINICAL ONLY)

• Engages in population appropriate communication.
• Has knowledge of growth and development milestones and tasks.
• Gives clear instructions to patients/family regarding treatment.
• Involves family/guardian in the assessment, initial treatment and continuing care of the patient.
• Identifies any physical limitations of the patient and deploys intervention when necessary.
• Recognizes and responds appropriately to patients/families with behavioral health problems.
• Interprets population related data and plans care appropriately.
• Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms.
• Performs treatments, administers medication or operates equipment safely.
• Recognizes and responds to signs/symptoms of abuse or neglect.

Administration

• Answer telephone and direct to correct person if needed.
• Manage Outlook Calendar for providers within the clinic.
• Communicate with patients via phone and in person regarding scheduling related matters.
• Manage office incoming mail.
• Prepare charts/Obtain records for upcoming clinic.
• Prepare FMLA/Disability paperwork per provider direction.
• Point of contact for ordering supplies and inventory control within the clinic.
• Training of new employees/internal transfers when needed.

Scheduling

• Schedule and coordinate patient services; this includes appointments, surgeries, tests, and other procedures as needed.
• Manage O.R. block time with providers Outlook calendar if applicable based on department guidelines.
• Conduct pre-visit screenings.
• Document and communicate cancellations and time changes.
• Help review daily schedules as needed and make leadership aware if changes are needed or discrepancies are identified.
• Liaison between staff and procedural areas for scheduling needs.

Data Management

• Assist providers in documenting notes, in doing orders, and prescriptions by setting up the provider in the Electronic Medical Record (EMR).
• All documents, prescriptions, and orders will be pended to the provider to review, edit, and sign off on as appropriate.
• Maintain the system to track forms for patients, date the forms upon arrival, and pull forms as needed.
• Track, obtain, and follow up on any documentation that is missing information or requires additional signatures.
• Performs audits on patient records/registration for insurance billing and compliance.

Pre-Visit Planning, Preparation, and Registration

• Verify complete and accurate patient information during registration as well as collect co-pay.
• Relay exam preparation instructions as needed.
• Place reminder calls for already scheduled patients and note any cancellations to open up additional clinic spots for incoming requests.
• Create EPIC accounts for patients.
• Complete any required documentation.
• Perform pre-authorizations and pre-certifications when needed.
• Registration, pre-registration, greeting, and sign in of patients.
• Other Duties as assigned.

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world.

UC Health is an EEO employer.

Minimum Required: High School Diploma or GED. Preferred: Associates Degree. | Minimum Required: 2 Years equivalent experience. Preferred: 3 - 5 Years equivalen