Clinical Operations Supervisor, Ortho, Fill Time, First Shift

UC Health; Cincinnati, Northern (OH, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

UC Health is seeking a Clinical Operations Supervisor to assist with the day-to-day management of administrative and clinical functions across clinical sites. The role focuses on delivering excellent patient and customer service, coordinating daily team activities and optimizing patient flow.

You will plan schedules, manage operations, and perform basic financial analyses for your unit while maintaining strong relationships with physicians and staff to ensure high-quality care.

Qualifications

• Education: High School Diploma or GED.
• Experience: Minimum of three years in a related role preferred.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Strong line management and interpersonal skills.
• Ability to communicate clearly with patients at all education levels.
• Proficient with computers and office equipment (telephone, fax).
• Proven track record leading a successful team.

Responsibilities

• Coordinate and supervise daily team activities.
• Plan and schedule work to ensure adequate service levels to physicians and patients.
• Manage daily clinical operations and patient flow; anticipate/resolves problems affecting patient care.
• Perform routine operational efficiency and financial analysis for the unit.
• Maintain excellent relations with physicians in the clinical area.
• Address equipment, supplies, and support needs for physicians.
• Triages patient complaints and follows through to resolution.
• Work with physicians and staff to ensure high quality care for patients.
• Oversee recruitment, development, and performance evaluations of employees.
• Oversee training and orientation of new employees and ongoing skill training.
• Coordinate patient customer relations and resolve disputes among patients, staff, and physicians.

Skills

Communication

Line management

Interpersonal skills

Multitasking

Time management

Emergency response

Self-directed work

Office equipment proficiency

Education

High School Diploma or GED

Job description

Job Description

The Clinical Operations Supervisor assists with the day to day management of the administrative and clinical functions in the clinical sites to provide excellent patient/customer service at all applicable sites.

Responsibilities

• Coordinates and supervises the daily activities of the team.
• Plans and schedules work assignments ensuring adequate service levels to physicians and patients.
• Manages the daily clinical operations in the practice site including management of patient flow, assessing supply needs, and anticipates/resolves problems that interfere with patient care.
• Perform routine operational efficiency and financial analysis for their unit.
• Maintains excellent relations with physicians practicing in the clinical area.
• Anticipates and addresses physician needs for equipment, supplies and support.
• Triages patient's complaints or concerns and follows through to resolution.
• Work with physicians and staff to ensure high quality care for patients.
• Manages the recruitment, development, and performance evaluations of employees.
• Oversees training and orientation of new employees as well as ongoing skill training for existing staff.
• Carry out coordination of patient customer relations function.
• Support in resolving disputes among patients, clinic staff and physicians.

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is an EEO employer.

Qualifications

Education: High School Diploma or GED required.

Experience: Minimum of three years of experience preferred.

Skills and Knowledge: Excellent written and verbal communication skills.

Must be able to communicate clearly with patients of all education levels. Strong line management, interpersonal skills and the ability to work with a variety of people.

Computer, telephone, fax machine utilization skills.

Proven track record leading a successful team.

Ability to react calmly and effectively in emergency situations.

Ability to work without close supervision and to set own priorities.

Ability to manage multiple tasks and successfully meet deadlines.