Clinical Services, Resolution Support Specialist

AbilityLinks; Scottsdale (AZ); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Competitive salary + 20% bonus

20 PTO days annually

401K with company match up to 6%

Health care plan options + company HSA

Stock grant on hire

Job summary

Castle Biosciences is hiring a full-time Clinical Services, Resolution Support Specialist for our Scottsdale, AZ office, with a start date of November 23, 2026. The role focuses on supporting Client Services and problem resolution workflows through outbound calls and written outreach to obtain missing information and documentation.

The position requires a high school diploma (or equivalent) and typically 1 year of related experience.

Qualifications

• High school diploma or equivalent required or preferred.
• 1 year of customer service, administrative, healthcare support, or sales support experience preferred.
• Strong Microsoft Office skills; ability to use standard software tools effectively.
• Strong communication, organization, and attention to detail.

Responsibilities

• Support Client Services and Problem Resolution workflows by outbound calls and approved written outreach to obtain missing information or documentation.
• Gather missing information, requests documentation, perform outbound follow-up, and document outreach attempts, responses, next steps, and follow-up actions.

Skills

Customer service

Administrative support

Sales support

Attention to detail

Strong communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Castle Biosciences Earns "Top Workplaces USA Award" for Phoenix, Pittsburgh, and Friendswood! Learn more at www.CastleBiosciences.com Castle Biosciences Inc. is growing, and we are looking to hire a full-time Clinical Services, Resolution Support Specialist working from our Scottsdale, AZ office location, with a start date of November 23, 2026.

Why Castle Biosciences?

Exceptional Benefits Package

• Excellent Annual Salary + 20% Bonus Potential
• 20 Accrued PTO Days Annually + 10 Paid Holidays
• 401K with 100% Company Match up to 6%
• 3 Health Care Plan Options + Company HSA Contribution
• Company Stock Grant Upon Hire

A DAY IN THE LIFE OF A Resolution Support Specialist

The Resolution Support Specialist supports Client Services and Problem Resolution workflows by completing basic, rule-based follow-up activities that help move orders, cases, and client requests forward. This role will spend the most time conducting outbound calls and approved written outreach to obtain missing information or documentation, completing first-level follow-up for insurance information, demographic discrepancies, spelling corrections, billing-related requests, documentation gaps, and standard order requirements, using approved scripts, templates, and follow-up cadences, and documenting outreach attempts, responses, next steps, and follow-up actions. This role gathers missing information, requests documentation, performs outbound follow-up, supports fax receipt confirmation, coordinates predefined follow-up activities, documents actions taken, and routes unclear items to the Team Lead or Supervisor.

Preferred Qualifications

• High school diploma or equivalent.
• One year of customer service, administrative, healthcare support, or sales support experience preferred.
• Strong Microsoft Office skills.
• Strong communication, organization, and attention to detail.
• Please see the full job description at the end of the job ad.

SCHEDULE

• Monday through Friday. Schedule determined by department leadership, working from the Scottsdale, AZ office location.

WORK AUTHORIZATION

All candidates must be legally authorized to work in the United States. Currently, Castle Biosciences does not sponsor H-1B visas, OPT, or employment-related visas.

About Castle Biosciences Inc.

At Castle, it all comes down to people. After all, disease doesn't just happen - it happens to people. We believe that disease management and treatment decisions can be better informed through a person's unique biology, which is revealed through the scientific rigor of our innovative, laboratory-developed tests. We are committed to empowering healthcare providers and patients with the goal of improved outcomes.

Every employee at Castle has an impact on patient care, and we work to ensure that everyone finds their work to be both challenging and rewarding. We behave with integrity and treat our colleagues with respect and kindness. Our culture fosters an environment of trust, transparency, and collaboration. We prioritize and encourage internal growth and professional development.

Castle Biosciences is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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