Clinical Services Operational Specialist (CSOS)

BAC; Florida; Remote; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k plan eligibility

Job summary

BAC Enterprises is seeking an administrative support professional to provide operational and records management across departments. You will handle electronic records, perform research to resolve issues, and communicate status updates to teams and leaders.

The role requires at least one year of clerical experience, the ability to work with multiple computer systems, and strong communication and confidentiality skills. Remote work options are available with local travel as needed.

Qualifications

• High School Diploma or equivalent.
• Minimum of one (1) year of clerical or administrative support experience.
• Ability to pass pre-employment screenings, including drug screening.
• Ability to obtain/maintain required credentials or background clearances.

Responsibilities

• Prepare and process electronic records across workflows with accuracy.
• Research and resolve errors, record issues, or system questions.
• Communicate findings and statuses to staff and leaders.
• Provide guidance based on procedures and business needs.
• Monitor workload status and communicate updates to stakeholders.
• Handle incoming/outgoing communications and route appropriately.
• Cross-train and support multiple functions as needed.
• Prioritize tasks based on deadlines and leadership direction.
• Collaborate with peers and internal stakeholders effectively.
• Process live claims using company systems.
• Mentor or train peers as assigned.

Skills

Communication

Attention to detail

Multisystem proficiency

Research & problem solving

Confidentiality

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Candidates must reside within 55 miles of Rockledge Florida

Mission

The mission of BAC Enterprises is to provide persons with disabilities innovative services and opportunities to achieve personal success.

Job Summary

Under general supervision, provides operational and administrative support services within assigned departments or teams. Conducts research, prepares, updates, and maintains electronic records using computer systems, and supports workflow processing, communication, and workload tracking in accordance with contract requirements and company procedures.

Essential Functions

• Accurately prepares, verifies, enters, organizes, sorts, routes, and processes electronic records to and from assigned workflows.
• Conducts research to resolve unique or complex errors, record issues, workflow questions, or system-related concerns.
• Communicates research findings, record status, and workflow information to appropriate staff, peers, and leaders.
• Provides guidance to others based on research findings, established procedures, and business needs.
• Monitors, tracks, and communicates workload status to appropriate personnel.
• Creates, receives, processes, and routes incoming and outgoing communications.
• Cross-trains and supports multiple functions or workloads as assigned.
• Prioritizes functions and workloads based on business needs, deadlines, and direction from leadership.
• Collaborates and communicates effectively with peers, leaders, and internal stakeholders.
• Processes live claims using applicable computer systems, as assigned.
• Mentors or trains peers, as assigned.
• Performs other duties, special projects, and assignments as required.

Supervisory Responsibility

• This position has no formal supervisory responsibility. May coordinate work activities, provide workload guidance, and support training or reporting activities as assigned.

Minimum Qualifications

• High School Diploma or equivalent.
• Minimum of one (1) year of clerical or administrative support experience.
• Must successfully pass all required pre-employment screenings, including a drug screening.
• Ability to obtain and maintain any required access approvals, credentials, or background clearances applicable to the assigned contract or work location.

Preferred Qualifications

• Experience supporting healthcare, claims, records processing, customer service, or government contract operations.

In addition to meeting the minimum qualifications listed above, an individual must be able to perform each of the established essential functions in order to perform this job successfully.

Knowledge, Skills, And Abilities

• Ability to work accurately in multiple computer systems at one time.
• Strong computer skills, including Microsoft Office applications.
• Strong written and verbal communication skills.
• Ability to research, analyze, and resolve record or workflow issues.
• Ability to organize work, prioritize assignments, and adapt to changing business needs.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to collaborate effectively with peers, leaders, and internal stakeholders.
• Strong attention to detail and commitment to quality

CERTIFICATIONS, LICENSES And REGISTRATIONS

• Not applicable

Travel

No overnight or out-of-area travel is expected for this position. Local movement within local sites will be required to support inspections, meetings, incident response and contract operations.

Physical Requirements

• Sitting or standing for extended periods while performing computer-based work.
• Using hands and fingers for keyboarding, data entry, document review, and other office tasks.
• Viewing computer screens, reports, electronic records, and other written materials for extended periods.
• Communicating verbally and in writing with supervisors, coworkers, customers, and other stakeholders.
• Lifting, carrying, or moving standard office materials and equipment weighing up to 25 pounds.

These physical requirements may be performed with or without reasonable accommodation.

Safety And Environmental Requirements

• Work is performed primarily in an office or remote office environment using standard office equipment and computer systems.
• Employees may experience routine office noise, interruptions, deadlines, and extended periods of computer-based work.
• Employees are required to comply with company safety policies, information security requirements, confidentiality standards, and established procedures.

Sensory Requirements

Requires visual acuity, manual dexterity, concentration, attention to detail, and the ability to read, review, enter, and verify information accurately using computer systems.

Availability

Full Time Remote

Schedule

Monday-Friday (shift times between 8 am and 8 pm)

Salary

$17.77/hr.

Benefits

• Free medical, dental, and vision insurance for employees, and a buy-up option is available.
• Medical opt-out plan is available for qualified employees.
• Paid holidays and sick time.
• Paid vacation is available after one year of employment, based on the number of hours worked
• Full-time employees are eligible to participate in the 401k plan on the first of the month following their date of hire.
• Additional Supplemental benefits are available, including Accident, Critical Illness, Short Term Disability, and Hospital.
• Employee Assistance Program.

Providing innovative services for individuals with disabilities to achieve personal success!

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are a Drug-Free Workplace,