Clinical Services Nurse II – Pediatric & Primary Care

Duke Clinical Research Institute; Durham (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Duke Health Integrated Practice is seeking a Clinical Service Nurse II to join a team delivering direct and indirect patient care. The role coordinates referrals, manages a caseload of complex patients, and supports providers in Duke Children's and Internal Medicine North Durham clinics.

The position requires a BSN, NC RN licensure, BLS, and at least three years of relevant nursing experience, including newborn and pediatric care, with emphasis on patient education and telephone triage.

Qualifications

• Graduation from an accredited BSN program.
• At least three years demonstrated clinical expertise in newborn nursing care, pediatric primary care, parent education and telephone advice.
• Current or compact RN licensure in the state of North Carolina.
• BLS certification.

Responsibilities

• Coordinates clinical practice and clinical program services; manages a direct-care caseload.
• Enter pre-visit orders and prepare forms as needed.
• Assist with development and maintenance of clinic Chronic Care Disease Registry.
• Design and coordinate education programs for families and patients.
• Participate in clinic committees to improve patient care and act as liaison between patients and providers.
• Monitor Maestro in-basket for patient call notifications and respond to semi-urgent/urgent messages.
• Document patient communication in telephone encounters and nursing notes.
• Provide counseling, follow-up problem solving, and coordination of care in clinic.

Education

BSN degree

Job description

Duke Health Integrated Practice is seeking a Clinical Service Nurse II to join a team delivering direct and indirect patient care. The role coordinates referrals, manages a caseload of complex patients, and supports providers in Duke Children's and Internal Medicine North Durham clinics.

The position requires a BSN, NC RN licensure, BLS, and at least three years of relevant nursing experience, including newborn and pediatric care, with emphasis on patient education and telephone triage.