Clinical Services Manager - Winston-Salem, NC (Field Based)

Insulet Corporation; North Carolina; Hybrid; USD 110,000 - 150,000; Full time

Job summary

Insulet Corporation is seeking a Clinical Services Manager to educate healthcare providers, train patients, and drive adoption of the Omnipod insulin delivery system across field-based settings. You will work directly with clinicians to integrate Insulet solutions into patient care strategies, empowering teams to improve diabetes outcomes.

The role emphasizes collaboration with providers, ongoing education, and the ability to translate clinical goals into actionable training for diverse patient

Qualifications

• Clinical expertise in diabetes management.
• Proven ability to educate healthcare providers.
• Experience training patients in device use.
• Strong relationship-building with clinicians.

Responsibilities

• Establish partnerships with endocrinologists and diabetes teams in hospitals, clinics, and private practices.
• Deliver personalized patient training on Insulet products and device usage.
• Oversee Certified Pod Trainers (CPTs) and guide CPTs toward consultant CPT roles.
• Maintain training metrics and leverage data to inform education strategy.

Skills

Clinical expertise

Patient education

Relationship building

Training delivery

Field-based collaboration

Tools

Salesforce

Job description

Job Summary

Join Insulet as a Clinical Services Manager and make a direct impact on the lives of people living with diabetes while building a rewarding career with a global leader in medical technology. In this highly visible, field-based role, you'll combine your clinical expertise, passion for patient care, and relationship-building skills to educate healthcare providers, train patients, and drive adoption of the innovative Omnipod insulin delivery system. You'll work at the intersection of healthcare, technology, and patient advocacy, empowering individuals to achieve better outcomes while partnering with providers to transform diabetes care. If you're a clinician who thrives in a dynamic environment and wants to see the real-world impact of your work every day, this is an opportunity to be part of a company changing the future of diabetes management.

Are you ready to take your career to the next level by joining a global medical device market leader in diabetes care? At Insulet Corporation, we are transforming lives with innovative products that empower people living with diabetes to take control of their health.

Over years of technological advances, we developed Omnipod, a line of tubeless, wearable, Pod-based insulin management systems.

Position Overview

As a Clinical Services Manager, you'll play a pivotal role in driving our patient-centric mission forward by creating a culture of collaboration aimed at simplifying life for people managing their diabetes.

In this role, you'll be the clinical expert in the field, conducting training and guiding healthcare providers in integrating Insulet's products into their patient care strategies. Your work will go beyond training-by understanding the clinical goals of providers and the unique needs of patients, you'll create customized approaches that truly make a difference. The work environment will be the HCPs offices, clinics, home office and car.

We're looking for:

• A dynamic and driven professional who thrives on delivering clinical excellence, educating healthcare providers, and driving exceptional patient outcomes.
• A natural relationship builder who creates lasting partnerships with key decision-makers and colleagues
• A clinical expert who uses evidence-based insights to guide providers toward adopting Insulet products
• A proven educator who empowers patients to take control of their health and improve their quality of life.

Responsibilities

Establish Clinical Partnerships

• Build strong relationships with key stakeholders, including endocrinologists, primary care providers, and diabetes management teams in hospitals, clinics, and private practices.
• Share your expertise with healthcare providers about diabetes management, including the latest technologies and best treatment practices to ensure consistent, high-quality care for patients.
• Expand your network and credibility within the diabetes community by actively participating in local events and initiatives that position you as a leader in diabetes care.

Own Patient Training

• Schedule and deliver personalized training to patients on the proper use and care of Insulet products, ensuring they feel confident and informed about their treatment.
• Assess patient needs and customize training programs, tailoring sessions to accommodate varying levels of familiarity with the device.
• Provide ongoing support and education, offering follow-up consultation to address questions, troubleshoot issues, and ensure successful long-term device usage.
• Collaborate with healthcare providers to ensure training aligns with clinical treatment plans, fostering seamless integration of the device into the patient's care routine.
• Empower patients to manage their condition effectively by explaining device features, functionality, and best practices for optimal results in everyday use.

Oversee Clinical Education

• Evaluate and recommend Certified Pod Trainers (CPTs) who wish to become consultant CPTs for Insulet
• Oversee CPTs by providing timely product updates and being a clinical resource.
• Leverage multiple data sources to inform education strategy and individual/team actions.
• Maintain and update data systems, such as Salesforce, to capture training metrics.
• Conduct administrative responsibilities, managing operations while adhering to budgetary guidelines.

Sell Through Clinical Expertise

• Empower decision-making by promoting the life-changing benefits of insulin pump therapy to healthcare providers and patients.
• Collaborate closely with territory partners to achieve shared sales goals while contributing your clinical expertise to shape effective strategies.
• Champion inspiring patient success stories, leveraging real-world examples to demonstrate the impact of Insulet's solutions and drive product adoption through clinical selling techniques.
• Execute field sales activities with a strategic, patient-centered approach, ensuring all promotional efforts are aligned with established guidelines while maximizing impact in the field.