Clinical Services Manager - Omaha, NE (Field Based)

Insulet Corporation; Central City (NE); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Job summary

Insulet Corporation is seeking a Clinical Services Manager to train healthcare providers and empower patients using Omnipod systems. You will build relationships with endocrinologists and diabetes care teams while delivering customized patient training and ongoing support, in clinics, offices, and patients' homes.

Travel is required across a defined geographic region. You will leverage clinical expertise to align training with treatment plans, promote patient outcomes, and advance Insulet’s

Qualifications

• Minimum 2+ years training in a clinical setting and/or insulin pump patient management.
• Experience in a commercial role within medical device or pharmaceutical industry.
• Willingness to travel regularly by car; up to 2–5 overnights per month.

Responsibilities

• Establish clinical partnerships with endocrinologists, primary care providers, and diabetes teams.
• Educate providers on diabetes management technologies and best practices.
• Deliver personalized training to patients on Insulet products and care plans.
• Collaborate with clinicians to align training with treatment goals.
• Capture training metrics and maintain data in Salesforce.

Skills

Clinical training

Relationship building

Education delivery

Public speaking

Travel coordination

Education

Bachelor’s degree

CDCES

RD

RN

PharmD

Tools

Salesforce

Job description

Job Summary

Are you ready to take your career to the next level by joining a global medical device market leader in diabetes care? At Insulet Corporation, we are transforming lives with innovative products that empower people living with diabetes to take control of their health. Over years of technological advances, we developed Omnipod®, a line of tubeless, wearable, Pod-based insulin management systems.

As a Clinical Services Manager, you’ll play a pivotal role in driving our patient-centric mission forward by creating a culture of collaboration aimed at simplifying life for people managing their diabetes.

In this role, you’ll be the clinical expert in the field, conducting training and guiding healthcare providers in integrating Insulet’s products into their patient care strategies. Your work will go beyond training—by understanding the clinical goals of providers and the unique needs of patients, you’ll create customized approaches that truly make a difference. The work environment will be the HCPs offices, clinics, home office and car.

A dynamic and driven professional who thrives on delivering clinical excellence, educating healthcare providers, and driving exceptional patient outcomes.

A natural relationship builder who creates lasting partnerships with key decision-makers and colleagues.

A proven educator who empowers patients to take control of their health and improve their quality of life.

Establish Clinical Partnerships

Build strong relationships with key stakeholders, including endocrinologists, primary care providers, and diabetes management teams in hospitals, clinics, and private practices.

Share your expertise with healthcare providers about diabetes management, including the latest technologies and best treatment practices to ensure consistent, high-quality care for patients.

Expand your network and credibility within the diabetes community by actively participating in local events and initiatives that position you as a leader in diabetes care.

Own Patient Training

Schedule and deliver personalized training to patients on the proper use and care of Insulet products, ensuring they feel confident and informed about their treatment.

Assess patient needs and customize training programs, tailoring sessions to accommodate varying levels of familiarity with the device.

Provide ongoing support and education, offering follow-up consultation to address questions, troubleshoot issues, and ensure successful long‑term device usage.

Collaborate with healthcare providers to ensure training aligns with clinical treatment plans, fostering seamless integration of the device into the patient’s care routine.

Empower patients to manage their condition effectively by explaining device features, functionality, and best practices for optimal results in everyday use.

Leverage multiple data sources to inform education strategy and individual/team actions

Maintain and update data systems, such as Salesforce, to capture training metrics.

Conduct administrative responsibilities, managing operations while adhering to budgetary guidelines.

Empower decision-making by promoting the life-changing benefits of insulin pump therapy to healthcare providers and patients

Champion inspiring patient success stories, leveraging real‑world examples to demonstrate the impact of Insulet’s solutions and drive product adoption through clinical selling techniques.

Execute field sales activities with a strategic, patient-centered approach, ensuring all promotional efforts are aligned with established guidelines while maximizing impact in the field.

Proficiency with technology (both large data systems as well as personal devices, such as insulin pumps and continuous glucose monitors)

Professional, up-to-date credentials and/or certifications (Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN), PharmD, or other clinical credentials and/or certifications; Bachelor’s degree

~2+ years’ experience conducting training in a clinical setting and/or managing insulin pump patients

~ Prior experience in a commercial role in the medical device or pharmaceutical industry

This position requires regular business travel, mostly by car within a set geographic region.

Overnight travel and amount of air travel varies by territory, may be as much as 2 – 5 overnights per month.

• Medical, dental, and vision insurance


• Overnight travel and amount of air travel varies by territory, may be as much as 2 – 5 overnights per month.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.