Clinical Services Manager - Fort Lauderdale, FL (Field Based)

Insulet Corporation; Lorida (FL); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Insulet Corporation is seeking a Clinical Services Manager to educate providers, train patients, and drive adoption of Omnipod insulin delivery systems. This field-based role combines clinical expertise with relationship-building to improve diabetes care across diverse settings.

The position emphasizes collaboration with healthcare teams, ongoing patient education, and data-driven strategies to optimize training and outcomes. Regular travel within the designated territory is required.

Qualifications

• 2+ years of experience conducting training in a clinical setting and/or managing insulin pump patients.
• Experience in a commercial medical device or pharmaceutical role is preferred.
• Regular business travel within geographic region; may be up to 2–5 overnights per month.
• Field-based role requiring travel; travel expectations vary by territory.

Responsabilités

• Establish clinical partnerships with endocrinologists, primary care providers, and diabetes teams.
• Own patient training, including scheduling and delivering personalized sessions.
• Empower decision-making by communicating device features and benefits to providers and patients.
• Promote life-changing benefits of insulin pump therapy to drive product adoption.
• Execute field activities with a patient-centered approach under guidelines.

Connaissances

Relationship building

Patient education

Clinical training

Clinical expertise

Formation

Bachelor’s degree

CDCES

RD

RN

PharmD

Outils

Salesforce

CRM software

Description du poste

Job SummaryJoin Insulet as a Clinical Services Manager and make a direct impact on the lives of people living with diabetes while building a rewarding career with a global leader in medical technology. In this highly visible, field-based role, you'll combine your clinical expertise, passion for patient care, and relationship-building skills to educate healthcare providers, train patients, and drive adoption of the innovative Omnipod® insulin delivery system. You'll work at the intersection of healthcare, technology, and patient advocacy, empowering individuals to achieve better outcomes while partnering with providers to transform diabetes care. If you're a clinician who thrives in a dynamic environment and wants to see the real-world impact of your work every day, this is an opportunity to be part of a company changing the future of diabetes management.

Are you ready to take your career to the next level by joining a global medical device market leader in diabetes care? At Insulet Corporation, we are transforming lives with innovative products that empower people living with diabetes to take control of their health. Over years of technological advances, we developed Omnipod®, a line of tubeless, wearable, Pod-based insulin management systems.

As a Clinical Services Manager, you’ll play a pivotal role in driving our patient-centric mission forward by creating a culture of collaboration aimed at simplifying life for people managing their diabetes.

In this role, you’ll be the clinical expert in the field, conducting training and guiding healthcare providers in integrating Insulet’s products into their patient care strategies. Your work will go beyond training—by understanding the clinical goals of providers and the unique needs of patients, you’ll create customized approaches that truly make a difference. The work environment will be the HCPs offices, clinics, home office and car.

A dynamic and driven professional who thrives on delivering clinical excellence, educating healthcare providers, and driving exceptional patient outcomes.

• A natural relationship builder who creates lasting partnerships with key decision-makers and colleagues.
• A proven educator who empowers patients to take control of their health and improve their quality of life.

Establish Clinical Partnerships

• Build strong relationships with key stakeholders, including endocrinologists, primary care providers, and diabetes management teams in hospitals, clinics, and private practices.
• Share your expertise with healthcare providers about diabetes management, including the latest technologies and best treatment practices to ensure consistent, high-quality care for patients.
• Expand your network and credibility within the diabetes community by actively participating in local events and initiatives that position you as a leader in diabetes care.

Own Patient Training

• Schedule and deliver personalized training to patients on the proper use and care of Insulet products, ensuring they feel confident and informed about their treatment.
• Assess patient needs and customize training programs, tailoring sessions to accommodate varying levels of familiarity with the device.
• Provide ongoing support and education, offering follow-up consultation to address questions, troubleshoot issues, and ensure successful long‑term device usage.
• Collaborate with healthcare providers to ensure training aligns with clinical treatment plans, fostering seamless integration of the device into the patient’s care routine.
• Empower patients to manage their condition effectively by explaining device features, functionality, and best practices for optimal results in everyday use.

Leverage multiple data sources to inform education strategy and individual/team actions.

• Maintain and update data systems, such as Salesforce, to capture training metrics.
• Conduct administrative responsibilities, managing operations while adhering to budgetary guidelines.

Empower decision-making by promoting the life‑changing benefits of insulin pump therapy to healthcare providers and patients

• Champion inspiring patient success stories, leveraging real‑world examples to demonstrate the impact of Insulet’s solutions and drive product adoption through clinical selling techniques.
• Execute field sales activities with a strategic, patient‑centered approach, ensuring all promotional efforts are aligned with established guidelines while maximizing impact in the field.

Proficiency with technology (both large data systems as well as personal devices, such as insulin pumps and continuous glucose monitors)

Professional, up‑to‑date credentials and/or certifications (Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN), PharmD, or other clinical credentials and/or certifications; Bachelor’s degree

• 2+ years’ experience conducting training in a clinical setting and/or managing insulin pump patients.
• Prior experience in a commercial role in the medical device or pharmaceutical industry.

This position requires regular business travel, mostly by car within a set geographic region.

• Overnight travel and amount of air travel varies by territory, may be as much as 2 – 5 overnights per month.

If you’re ready to be a part of a company that’s changing the future of diabetes care, we want to hear from you. Medical, dental, and vision insurance

NOTE : This position requires field‑based working arrangements (travel within assigned territory required).

PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non‑insulin subcutaneous drugs across other therapeutic areas. We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.