Clinical Services Manager - MFM / Perinatal

Duke Clinical Research Institute; Wilmington (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Duke Health in Wilmington, NC is seeking a Clinical Services Manager for maternal fetal medicine sonography services at Duke Perinatal Wilmington. The role oversees daily clinical practice of sonographers, staffing, budgeting, and coordination with referring physicians.

Qualifications include a Bachelor's degree in a clinical field, at least five years of clinical and supervisory experience, and ARDMS OB/GYN and Fetal Echocardiogram certification.

Qualifications

• Bachelor's degree in a clinical field.
• Minimum of five years of clinical experience, including supervisory experience.
• ARDMS OB/GYN and Fetal Echocardiogram certifications are required.

Responsibilities

• Oversee daily clinical practice of sonographers and staffing levels.
• Develop performance improvement activities and QA of images.
• Manage hiring, orientation, performance appraisals, promotions and scheduling.
• Market imaging services to referring physicians and improve customer satisfaction.
• Monitor ultrasound budget components; analyze financial information and trends.
• Facilitate team processes and ensure competency development.
• Collaborate across DUHS to reduce costs and optimize imaging service utilization.

Skills

Supervisory experience

Leadership

Quality improvement

Education

Bachelor's degree in a clinical field

ARDMS OB/GYN certification

Fetal Echocardiogram certification

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Job Location

Duke Perinatal Wilmington - 2212 Delaney Avenue, Wilmington, NC

Job Summary

We are seeking a Clinical Services Manager for maternal fetal medicine sonography services at Duke Perinatal Wilmington located in Wilmington, NC.

Job Duties and Responsibilities

• Oversee daily clinical practice of sonographers, and their work environment in accordance with sonographer governing body(s). Review and monitor staffing levels and productivity.
• Develop and implement performance improvement activities. Perform quality assurance of sonographer images.
• Manage various personnel actions including, but not limited to hiring, orientation, performance appraisals, promotions and scheduling; and counsel and conduct formal discipline of clinical staff.
• Market and promote imaging services to referring physicians. Identify opportunities to improve customer satisfaction.
• Assist with preparation and monitoring of the ultrasound specific budget components for the clinical department. Perform analysis of financial information, reporting trends and patterns; prepare corrective action plan as necessary.
• Facilitate the team process including the interdisciplinary communication and negotiation skills. Assist teams in development of team goals and standards; evaluate the educational and competency needs of staff.
• Manage and resolve concerns encountered by personnel in the development of objectives and goals, annual budgets, physical facility, equipment and supply needs, organizational structure, work distribution and operations process.
• Conduct performance evaluations for team leaders.
• Work with all levels of the DUHS system to reduce costs, enhance revenues, and achieve effective use of imaging services. Perform other related duties incidental to the work therein.

Job Eligibility Requirements

• Work requires completion of an accredited Bachelor's degree in a clinical field such as Nursing, Social Work, Physical Therapy, Occupations Therapy, Speech Therapy or a related field.
• Work requires a minimum of five years of clinical experience, including supervisory experience.
• ARDMS OB/GYN and Fetal Echocardiogram certification required.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.