Clinical Services Manager

Community Health Service Inc.; Rochester (MN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

PTO: 15–20 days

Personal days

Paid holidays: 12 days

401K retirement plan with companymatch

Health, dental, vision insurance

HSA/FSAs

Job summary

Community Health Service, Inc. in Rochester, MN seeks a Clinical Services Manager to provide clinical leadership for nurses and support staff, standardize workflows, ensure regulatory compliance, and drive quality improvement in a multi-site primary care setting.

You will partner in a dyad with Site Managers, oversee recruitment and coaching, advance patient safety, develop policies, and coordinate staffing to sustain high‑quality, patient‑centered care.

Qualifications

• RN licensure in good standing and a BSN from an accredited program.
• Minimum three years of nursing experience with program management or supervision preferred.
• Experience in a primary care setting is desirable.
• Knowledge of nursing principles, QA processes, and outcomes measurement.

Responsibilities

• Lead nursing practice across CHSI locations and standardize workflows.
• Directly supervise RN and LPN staff and coach nursing leaders.
• Partner in dyad leadership with Site Managers to balance staffing and clinic needs.
• Develop and review clinical policies, standing orders, and training programs.
• Monitor nursing quality metrics and participate in risk management.

Skills

Nursing leadership

Staff coaching

Regulatory compliance

Quality improvement

Workflow standardization

Electronic Health Records (EHR)

Leadership communication

Education

Bachelor's degree in nursing

Tools

Centricity

Epic

Azara data

Job description

About CHSI

Here at Community Health Service, Inc (CHSI), our mission is to provide high quality health care to the overlooked and underserved. CHSI is a private, non-profit organization established in 1973 to serve the health needs of migrant & seasonal farm workers and their family members. Today, CHSI has expanded its services and provides mental & physical healthcare to all individuals in our communities. Our services are offered on a more affordable sliding fee scale to those who are underinsured or uninsured. We accept ND and MN Medicaid, Medicare, and most private insurance plans. We operate four nurse‑managed clinics, two mobile medical units, and two victim advocacy program centers in Minnesota & North Dakota.

Location

Rochester, MN

Position Summary

The Clinical Services Manager is responsible for providing clinical leadership to all primary care support staff through direct supervision for nurses (RN/LPN) and indirect supervision for nursing assistants and medical assistants. This role develops high‑performing clinical support teams, ensures consistent clinical workflows, maintains regulatory compliance, advances quality improvement initiatives, and supports exceptional patient‑centered care. Working within CHSI’s dyad leadership model, the Clinical Services Manager partners with Site Managers to ensure high quality daily clinic operations through appropriate staffing, competency validation, workflow consistency, clinical training, and professional development, while collaborating with the Medical Director to promote evidence‑based clinical practice, patient safety, and quality outcomes.

Responsibilities

Clinical Leadership

• Leads nursing practice across CHSI locations
• Standardizes clinical workflows and nursing procedures
• Develops nursing policies and clinical support protocols
• Supports implementation of evidence‑based practices
• Oversees nursing competencies
• Leads nursing orientation and onboarding

Staff Management

• Directly supervises RN and LPN staff
• Coaches and develops nursing leaders
• Completes performance evaluations
• Participates in hiring and onboarding
• Assists with succession planning
• Addresses performance concerns
• Builds a culture of accountability

Dyad Leadership with Site Managers

• Participates in operational meetings
• Balances staffing needs with clinic operation
• Coordinates implementation of new workflows
• Solves clinical‑operational issues collaboratively
• Supports provider productivity
• Collaborates to improve patient access
• Coordinates staffing coverage during absences

Clinical Infrastructure

• Develops clinical workflows
• Develops standards for the vaccine program compliance
• Completes reporting for referrals and improves workflows
• Develops and reviews standing orders
• Develops standards for clinical supplies
• Coordinates compliance of the infection control program
• Oversees clinical emergency preparedness
• Develops clinical documentation procedures and accountability

Quality Improvement and Risk Management

• Monitors nursing quality metrics
• Participates in risk investigations
• Assists with FTCA readiness
• Participates in OSV preparation
• Monitors incident reporting
• Leads nursing quality improvement
• Audits nursing documentation

Population Health

• Collaborates on chronic disease initiatives
• Supports care gap closure
• Oversees nursing outreach
• Supports care coordination
• Partners with Outreach & Enrollment (O&E) teams
• Uses Epic and Azara data to improve patient outcomes

Regulatory Compliance

• HRSA
• OSHA
• CLIA
• HIPAA
• State nursing regulation

Physical Abilities

• Ability to bend and crouch occasionally, sit continuously, and stand or walk frequently
• Ability to lift up to 50 pounds occasionally
• Ability to use hands/arms, feet/legs for repetitive fine to large motor skill movements

Education

A bachelor's degree in nursing from an accredited school is required.

Licenses & Certifications

Current State license to practice as a Registered Nurse; Current Basic Life Support Certification.

Experience

Minimum three years of nursing experience; Program management and supervisory experience desirable; Experience in a primary care setting preferred.

Knowledge and Skills

• Knowledge of and ability to apply nursing principles and practices
• Demonstrated teaching ability and experience
• Skill in identifying problems, researching, and recommending resolutions
• Skill in developing and maintaining department quality assurance
• Skill in exercising a high degree of initiative, judgment, discretion, and decision‑making
• Experience with Centricity or other Electronic Health Records (EHRs)
• Knowledge and understanding of socio‑economic and health problems of underserved populations

Qualifications

• Good problem‑solving abilities with independent judgment utilizing initiative, discretion, and the nursing process as needed
• Demonstrated leadership abilities
• Effective communication with staff, physicians/providers, and patients
• Ability to handle stressful situations and work flexible hours
• Non‑judgmental attitude
• Ability to work as a member of a team
• Ability to plan, organize, prioritize, and direct the work of others
• Ability to perform routine laboratory procedures as needed
• Ability to handle confidential material
• Demonstrated critical thinking skills
• Computer skills and knowledge of Microsoft Office software

Leadership Competencies

• Leads through influence and collaboration
• Builds strong interdisciplinary relationships
• Develops future leaders
• Uses data to drive decisions
• Promotes accountability
• Champions continuous improvement
• Demonstrates emotional intelligence
• Supports change management

Benefits

CHSI promotes a healthy work/life balance for employees through a generous time off program. Those eligible are offered:

• Paid Time Off (PTO): Starts at 15 days per year and increases to 20 days by year two
• Personal Days Off (PDO): 4 paid personal days each year
• Paid Holidays: 12 days of holiday pay

CHSI also provides retirement, medical, and insurance plans to employees. Those eligible may enroll in:

• 401K Retirement Plan with a 4% company match
• Health, Dental, and Vision insurance
• HSA Health Savings Account and/or Flexible Spending Account
• Life & Disability Insurance (Short Term Disability premiums paid by CHSI)
• Supplemental voluntary benefits

Loan Reimbursement Options: Employees in clinical positions may be eligible for loan reimbursement of up to $145,000 through the National Health Service Corps. Visit www.nhsc.hrsa.gov for more information.

Equal Employment Opportunity

CHSI is an EEO/Affirmative Action/Veteran friendly employer. We do not discriminate on the basis of age, gender expression or identity, genetic information, marital status, national origin, physical or mental disability, pregnancy, race, religion, sexual orientation, or veteran status.

CHSI facilities are deemed under the Federal Tort Claims Act (FTCA).