CLINICAL SERVICES COORDINATOR, RN - FULL TIME

Watson Clinic; Lakeland, Northern (FL, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Watson Clinic seeks an experienced RN supervisor to manage daily operations of clinical service areas and staff. You will oversee staff performance, coordinate schedules, and ensure high-quality patient care while maintaining regulatory compliance and workflow efficiency.

The role involves liaison with physicians, participation in QA audits, and managing patient satisfaction initiatives. Prior outpatient management and Florida RN licensure are required.

Qualifications

• Graduate of an accredited school of Registered Nursing.
• Current Florida State RN license.

Responsibilities

• Direct daily operations of assigned areas to deliver quality patient care and support to physicians.
• Supervise assigned staff; conduct performance evaluations and disciplinary actions as needed.
• Assist in hiring/firing and ensure compliance with Clinic policies and procedures.
• Maintain QA/RM audits and regulatory compliance (OSHA, HIPAA, AAAHC).
• Coordinate physician appointments and schedule changes; communicate with Clinical Director on issues.

Skills

Staff management

Outpatient management

Multi-tasking

Critical thinking

Communication with physicians

Regulatory compliance

Education

Florida RN license

Graduate of accredited nursing program

Job description

Description

Summary/Objective

Manages and directs daily operation of assigned staff. Manages services and activities of clinical service/profit centers, Manages performance of staff and promotes high morale, Assists Director in meeting departmental goals/objectives, and promotes and directs a cost-effective operation.

Essential Functions

Manages daily operations of assigned areas to provide quality service and support to patients and physicians. Ensures all staff perform their assigned duties and responsibilities. Maintains the Kronos system and develops work assignments and call schedules. Coordinates staff vacation and time off.

Supervises the performance of assigned staff, maintains good employee relations, and promotes high staff morale. Completes all staff performance evaluations and initiates appropriate disciplinary actions. Assists in the hiring and firing of staff and ensures staff compliance with all Clinic policies and procedures. Keeps current on all staff concerns.

Maintains effective communication with physicians. Ensures that all physician office policy and procedures are followed that support the delivery of high quality patient care. Coordinates physician appointments and schedule changes. Conducts periodic QA/RM audits. Ensure facility is kept in optimal condition.

Handles all patient complaints and monitors the appropriate interface between patients and staff. Conducts patient satisfaction surveys. Ensures the facility meets all OSHA, HIPAA, AAAHC and other federal and state regulatory requirements.

Communicates with Clinical Director to stay abreast of issues and concerns. Performs other duties as assigned and necessary to ensure an efficient and well run facility operation.

Supervisory Responsibility

All non-physician staff personnel .

Work Environment & Physical Demands

Position requires a great deal of walking, standing, moving and manipulating equipment, as well as lifting and moving objects, equipment and supplies.

Lifting up to 20-25 pounds may occasionally be required, depending on the specific style or type of care provided.

Constantly operates a computer and other office productivity machinery, such as nebulizer, fax machine, copier and computer printer.

The person in this position frequently communicates with Clinic staff, such as providers, patients, call center representatives, receptionists, Patient Financial Services, Managed Care, specialty pharmacies, etc .

Must be able to exchange accurate information in these situations.

Travel

Some travel is expected for this position.

Requirements

RN

Education

Graduate of an accredited school of Registered Nursing. Current Florida State R.N. license.

Experience

Minimum of five years management experience in a fast paced environment. Out Patient management experience preferred. Ability to multi task, prioritize and possess critical thinking skills.

Other Requirements

BLS certification required. ACLS certification preferred.

Preferred Education and Experience

Management/supervisory experience