CLINICAL SERVICES COORDINATOR, RN - FULL TIME

Watson Clinic LLP; Lakeland (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

A healthcare organization based in Lakeland, Florida is seeking a qualified individual to manage clinical operations. The role requires an RN license and a minimum of five years management experience in a fast-paced environment, particularly in outpatient settings. Candidates must demonstrate strong leadership, communication skills, and the ability to manage staff effectively, ensuring high-quality patient care. Some travel is expected for this position.

Qualifications

• Minimum of five years management experience in a fast paced environment.
• Out Patient management experience preferred.
• Ability to multi-task, prioritize and possess critical thinking skills.

Responsibilities

• Manages daily operations of assigned areas to provide quality service and support to patients and physicians.
• Completes staff performance evaluations and initiates appropriate disciplinary actions.
• Handles all patient complaints and monitors the appropriate interface between patients and staff.

Education

Graduate of an accredited school of Registered Nursing

Current Florida State R.N. license

Job description

Description

Manages and directs daily operation of assigned staff. Manages services and activities of clinical service/profit centers, Manages performance of staff and promotes high morale, Assists Director in meeting departmental goals/objectives, and promotes and directs a cost-effective operation.

Essential Functions

Manages daily operations of assigned areas to provide quality service and support to patients and physicians. Ensures all staff perform their assigned duties and responsibilities. Maintains the Kronos system and develops work assignments and call schedules. Coordinates staff vacation and time off.

Supervises the performance of assigned staff, maintains good employee relations, and promotes high staff morale. Completes all staff performance evaluations and initiates appropriate disciplinary actions. Assists in the hiring and firing of staff and ensures staff compliance with all Clinic policies and procedures. Keeps current on all staff concerns.

Maintains effective communication with physicians. Ensures that all physician office policy and procedures are followed that support the delivery of high quality patient care. Coordinates physician appointments and schedule changes. Conducts periodic QA/RM audits. Ensure facility is kept in optimal condition.

Handles all patient complaints and monitors the appropriate interface between patients and staff. Conducts patient satisfaction surveys. Ensures the facility meets all OSHA, HIPAA, AAAHC and other federal and state regulatory requirements.

Communicates with Clinical Director to stay abreast of issues and concerns. Performs other duties as assigned and necessary to ensure an efficient and well run facility operation.

Supervisory Responsibility

All non-physician staff personnel.

Work Environment & Physical Demands

Position requires a great deal of walking, standing, moving and manipulating equipment, as well as lifting and moving objects, equipment and supplies. Lifting up to 20-25 pounds may occasionally be required, depending on the specific style or type of care provided. Constantly operates a computer and other office productivity machinery, such as nebulizer, fax machine, copier and computer printer. The person in this position frequently communicates with Clinic staff, such as providers, patients, call center representatives, receptionists, Patient Financial Services, Managed Care, specialty pharmacies, etc. Must be able to exchange accurate information in these situations.

Travel

Some travel is expected for this position.

Requirements

RN

Education

Graduate of an accredited school of Registered Nursing. Current Florida State R.N. license.

Experience

Minimum of five years management experience in a fast paced environment. Out Patient management experience preferred. Ability to multi task, prioritize and possess critical thinking skills.

Other Requirements

BLS certification required. ACLS certification preferred.

Preferred Education and Experience

Management/supervisory experience