CLINICAL SERVICES COORDINATOR, RN - FULL TIME

JumpStart Games; Lakeland (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

A healthcare facility is seeking a skilled manager to oversee daily operations of clinical staff. The role includes ensuring that services meet high-quality standards, managing patient interactions, and maintaining compliance with healthcare regulations. Ideal candidates should have at least five years of management experience in healthcare, possess a valid RN license, and demonstrate strong leadership skills. This position requires effective communication, critical thinking, and the ability to handle multiple tasks efficiently.

Qualifications

• Minimum of five years of management experience in a fast-paced environment.
• Outpatient management experience preferred.
• BLS certification required; ACLS certification preferred.

Responsibilities

• Manage daily operations of assigned areas to provide quality service to patients.
• Supervise performance of assigned staff and maintain good employee relations.
• Ensure compliance with OSHA, HIPAA, and other regulatory requirements.
• Supervises the performance of assigned staff, maintains good employee relations, and promotes high staff morale.
• Completes all staff performance evaluations and initiates appropriate disciplinary actions.
• Assists in the hiring and firing of staff and ensures staff compliance with all Clinic policies and procedures.
• Maintains effective communication with physicians and ensures that all physician office policy and procedures are followed to support the delivery of high quality patient care.
• Coordinates physician appointments and schedule changes, conducts periodic QA/RM audits, and ensures the facility is kept in optimal condition.
• Handles all patient complaints and monitors the appropriate interface between patients and staff, conducts patient satisfaction surveys, and ensures the facility meets all OSHA, HIPAA, AAAHC and other federal and state regulatory requirements.
• Communicates with Clinical Director to stay abreast of issues and concerns and performs other duties as assigned to ensure efficient and well-run facility operation.

Skills

Management experience

Critical thinking skills

Ability to multitask

Effective communication

Education

Graduate of an accredited school of Registered Nursing

Current Florida State R.N. license

Job description

Summary / Objective

Manages and directs daily operation of assigned staff. Manages services and activities of clinical service/profit centers, manages performance of staff and promotes high morale, assists Director in meeting departmental goals/objectives, and promotes and directs a cost‑effective operation.

Description

Manages and directs daily operation of assigned staff. Manages services and activities of clinical service/profit centers, manages performance of staff and promotes high morale, assists Director in meeting departmental goals/objectives, and promotes and directs a cost‑effective operation.

Essential Functions

• Manages daily operations of assigned areas to provide quality service and support to patients and physicians.
• Ensures all staff perform their assigned duties and responsibilities.
• Maintains the Kronos system and develops work assignments and call schedules, and coordinates staff vacation and time off.
• Supervises the performance of assigned staff, maintains good employee relations, and promotes high staff morale.
• Completes all staff performance evaluations and initiates appropriate disciplinary actions.
• Assists in the hiring and firing of staff and ensures staff compliance with all Clinic policies and procedures.
• Maintains effective communication with physicians and ensures that all physician office policy and procedures are followed to support the delivery of high quality patient care.
• Coordinates physician appointments and schedule changes, conducts periodic QA/RM audits, and ensures the facility is kept in optimal condition.
• Handles all patient complaints and monitors the appropriate interface between patients and staff, conducts patient satisfaction surveys, and ensures the facility meets all OSHA, HIPAA, AAAHC and other federal and state regulatory requirements.
• Communicates with Clinical Director to stay abreast of issues and concerns and performs other duties as assigned to ensure efficient and well‑run facility operation.

Supervisory Responsibility

All non‑physician staff personnel.

Work Environment & Physical Demands

• Position requires a great deal of walking, standing, moving and manipulating equipment, as well as lifting and moving objects, equipment and supplies.
• Lifting up to 20‑25 pounds may occasionally be required.
• Constantly operates a computer and other office productivity machinery, such as nebulizer, fax machine, copier and computer printer.
• Frequent communication with Clinic staff, including providers, patients, call center representatives, receptionists, Patient Financial Services, Managed Care, specialty pharmacies, etc.
• Must be able to exchange accurate information in these situations.

Travel

Some travel is expected for this position.

Requirements

• Education: Graduate of an accredited school of Registered Nursing. Current Florida State R.N. license.
• Experience: Minimum of five years management experience in a fast paced environment. Out Patient management experience preferred. Ability to multi task, prioritize and possess critical thinking skills.
• Other Requirements: BLS certification required. ACLS certification preferred.

Preferred Education And Experience

• Management/supervisory experience