Clinical Services Associate (Medical Assistant)

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading academic medical center seeks a Clinical Services Associate (Medical Assistant) to assist with patient care and administrative duties. The role involves ensuring high-quality care, managing patient flow, and supporting clinical operations. Join a team dedicated to innovative healthcare and patient satisfaction.

Benefits

Comprehensive compensation

Tuition assistance

Qualifications

• MA Certification required within 90 days of hire.
• 2+ years medical office or relevant customer service experience.

Responsibilities

• Room patients, review medical history, obtain vital signs, and prepare charts.
• Manage patient communications, schedule appointments, and process documents.
• Adhere to infection control policies and maintain equipment.

Skills

Interpersonal and communication skills

Organizational skills

Multi-tasking ability

Education

H.S. Diploma/GED

Completion of an accredited Medical Assistant program

Tools

EMR

Job description

Clinical Services Associate (Medical Assistant)

Join to apply for the Clinical Services Associate (Medical Assistant) role at Penn Medicine, University of Pennsylvania Health System.

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Title: Clinical Service Associate (Medical Assistant)

Department: Med Endocrinology 1MAL

Location: Perelman Center for Advanced Medicine-3400 Civic Center Blvd

Hours: Fulltime, 7:30am - 5:00pm, Monday - Friday

Summary: The Clinical Services Associate (CSA) assists the practice manager and physicians in maintaining a patient/customer focus, supports the delivery of high-quality care, and helps meet patient satisfaction and operational targets. The CSA performs clinical and administrative duties as a Medical Assistant and Patient Services Associate, with the specific time allocated based on operational needs.

Responsibilities include:

• Patient care: room patients, review medical history, obtain vital signs, prepare charts, assist with specimens, perform EKGs, support minor procedures, administer medications/vaccines, observe patient conditions, and communicate abnormal findings.
• Clerical duties: manage patient communications, schedule appointments, process documents, and support patient education materials.
• Environmental/Safety: adhere to infection control policies, maintain equipment, and ensure safety protocols.
• Patient Service: manage patient flow, handle inquiries, and ensure a positive patient experience.
• Financial: understand insurance requirements, process payments, and manage supplies and inventory.
• Regulatory: comply with all applicable standards and policies.

Credentials:

• MA Certification (required within 90 days of hire)
• BLS/CPR certification (required)
• Complete/pass EPIC training/tests upon hire

Education/Experience:

• H.S. Diploma/GED (required)
• 2+ years medical office or relevant customer service experience
• Alternatively, completion of an accredited Medical Assistant program or equivalent experience

Skills and Abilities:

• Interpersonal and communication skills
• Organizational skills
• Multi-tasking ability
• Proficiency in EMR and knowledge of billing requirements

We believe the best care for our patients starts with the best care for our employees. Our benefits include comprehensive compensation, tuition assistance, and more. Penn Medicine is an Equal Opportunity employer.