Clinical Services Administrator

DelDOT; Newark (DE); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Benefits package

Job summary

Delaware Department of Health and Social Services (DHSS) seeks a dedicated professional for the New Castle County PROMISE Assessment Center, serving beneficiaries with Severe and Persistent Mental Illness. The role oversees policy implementation, quality assurance, and liaison with care agencies and government entities to ensure service delivery and beneficiary rights are upheld.

The incumbent provides guidance to program supervisors, supervises staff, and ensures adherence to clinical and

Qualifications

• Three years experience in health or human services work applying theories, principles, laws and practices to improve life for individuals, families, or communities.
• Six months experience in health or human services program administration: directing development, implementation and evaluation of programs; setting goals.
• Six months experience in developing policies and procedures.
• Six months experience in staff supervision: planning, assigning, reviewing, evaluating work.
• Knowledge of budget management and control to keep expenditures within appropriations and revenue.

Responsibilities

• Develops, recommends and oversees the implementation and application of policies and procedures.
• Provides technical guidance and supervision to program supervisors and staff through unit and site supervisors.
• Oversees the application of policies relating to quality assurance regarding programs, services, clients/patients' rights.
• Acts as liaison between centers and various public and private care agencies as well as the court and local governments regarding program issues service delivery issues.
• Resolves operational and service delivery issues as necessary.
• Acts in the absence of the Regional CMHC Director.

Skills

Policy development

Staff supervision

Budget management

Quality assurance

Liaison & collaboration

Job description

Introduction

Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.
For more information, please visit https://dhss.delaware.gov/dhss/ today!

Summary Statement

Incumbent is responsible for New Castle County PROMISE Assessment Center, which serves beneficiaries living with Severe and Persistent Mental Illness. Position serves as an advocate for these beneficiaries, as well as ensuring contracted service providers are meeting beneficiary clinical and wellness needs by: developing, recommending, and overseeing the implementation and application of policies and procedures; providing technical guidance and supervision to program supervisors and staff; and overseeing quality assurance related to programs, services, and beneficiary’s rights.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Develops, recommends and oversees the implementation and application of policies and procedures.
• Provides technical guidance and supervision to program supervisors and staff through unit and site supervisors.
• Oversees the application of policies relating to quality assurance regarding programs, services, clients/patients' rights.
• Acts as liaison between centers and various public and private care agencies as well as the court and local governments regarding program issues service delivery issues.
• Resolves operational and service delivery issues as necessary.
• Acts in the absence of the Regional CMHC Director.

Job Requirements

• Three years experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention or rehabilitation.
• Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.
• Six months experience in developing policies and procedures.
• Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
• Knowledge of budget management and control which includes managing a budget for the purpose of keeping expenditures within the limitations of available appropriations and available revenue and maintaining, monitoring, projecting and controlling a budget within set policies and procedures.

Conditions of Hire

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.
Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.
DHSS does not provide employment-based sponsorship.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.
It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.
For education and training, list name of educational provider, training course titles and summary of course content.
Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com. If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail]. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.