Clinical Service Representative II (Treatment Coordinator)

UF ECE Ambassadors; Gainesville (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health plans

Dental plans

Vision plans

GatorCare

Job summary

UF College of Dentistry in Gainesville seeks a Clinical Service Representative II to serve as a Treatment Coordinator, supporting the TEAMS program and dental student operations. You will coordinate schedules, monitor patient care, and communicate with students, faculty, and patients to ensure smooth clinic workflow.

The role requires a high school diploma with two years of relevant office experience; training may substitute.

Qualifications

• High school diploma or equivalent; two years of relevant office experience.
• Ability to coordinate a team of 21 student dentists with a Team Leader.

Responsibilities

• Coordinate student dentist schedules and clinic chairs to ensure timely patient care.
• Maintain patient financial accounts and communications between students, patients and faculty.
• Proctor/oversee team meetings and prepare minutes; manage daily clinic operations.

Skills

Office experience

Communication skills

Team coordination

Education

High school diploma or equivalent

Tools

axiUm

Email

Microsoft Office

Job description

Classification Title

Clinical Service Representative II (Treatment Coordinator)

Classification Minimum Requirements

High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Classification Title

Clinical Service Representative II (Treatment Coordinator)

Classification Minimum Requirements

High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Job Description

UF College of Dentistry is currently seeking a Clinical Service Representative II. This position serves as a Treatment Coordinator to support our TEAMS Program—an essential part of managing clinical operations for our undergraduate dental program. This patient-centered, student-friendly role plays a vital part in advancing UFCD’s mission to provide high-quality dental education and exceptional patient care.

Each coordinator is assigned approximately 21 student dentists within one TEAM with their collective patient pool of roughly 700 patients coordinate, schedule, and monitor patient care needs. This position requires continuous use of the PC, axiUm patient management program, and communications via electronic mail to accomplish daily tasks.

Student Relations:

Intermediate/assist/advise/manage student dentists regarding student/patient clinic schedules, patient financial accounts, student/patient relations, and student/faculty relations, managing one team (of 21 student dentists) with a Team Leader for patient care. Schedule clinic chairs effectively and completely. Manage the clinic schedule to ensure all clinic chairs are filled to provide timely and appropriate care to the patients and clinical experience for dental students. Work as a team with fellow treatment coordinator(s). At least once per semester, direct chart reviews with all students. Act as liaison between students and faculty regarding patient treatment and student progress for all student dentists team members. Continually track patient financial accounts throughout the student dentist's two-year period in the dental clinics. Assist student dentists in notifying patients if accounts are not current.

Team Functions:

Manage one team of 21 students with roughly 700 patients. Meet with student dentists and their respective faculty Team Leader; Communicate with the Team Leader throughout the week; Update students and Team Leader of clinical and schedule changes: Facilitate transfer of patients between team members; manage all written and verbal communication with contact notes and attachments in patient record; Conduct team meetings and morning huddles as needed and maintain minutes of meetings.

Patient Relations:

Act as liaison (either in person or by telephone) between patient and student in terms of accounts, treatment progress, updates on patient health-instances when student is not available. Route specific questions or problems to appropriate faculty, Team Leader, department chair, or Patient Advocate regarding patient care problems for student dentist's assigned patients.

Financial Accounting:

Generate financial reports regarding patient accounts. When necessary, refer uncollectible accounts to the Business Office. Assist student dentists with any changes in insurance policies and submissions and with verification. Communicate with the Business Office on a regular basis regarding Medicaid coverage, contracts, patient payments, refunds, duplicate charges, changes in fee codes, and changing policies.

Conducting Surveys:

Distribute survey forms, either UFCD or American Dental Association (ADA) related to patients, students, and/or faculty; collect and process surveys; collect data; and prepare reports for UFCD Quality Assurance and Compliance (QA&C).

General:

Proctor Clinical Examinations (Mock Board Examinations) two times per year. Participate in Quality Assurance process of UFCD. Participate in Treatment Coordinator meetings once per week with the Manager of Clinical Operations. Provide coverage of fellow coordinator in the event of his/her absence. Provide coverage for other Treatment Coordinators if requested. Perform reception and mail duties on a rotating basis; Perform chart locker audits and other related duties as assigned.

Expected Salary

$15.80 - $18.00 per hour; commensurate with education and experience

Benefits

The University of Florida offers low-cost State Health plans, a number of Dental plans to fit you and your family’s needs, and Vision. Domestic partner coverage through GatorCare is also available. Optional plans such as life, disability, legal and accident insurance are also available.

Build your retirement roadmap with competitive pension plans, investment accounts and a host of voluntary add-ons, such as 457 deferred compensation and 403(b) plans.

UF provides a variety of leave programs including vacation, sick leave, 11 paid holidays, personal leave days, and family medical leave. TEAMS employees accrue approximately 22 vacation days annually, 13 sick days annually, and 4 personal leave days, typically used during the holiday closing period (accruals based on full-time employment). UF also provides you the flexibility to deal with life’s challenges by offering paid family leave, eight full weeks of leave over a 24-month period.

UF Employees are also eligible for the GatorPerks discount program, which provides big savings at various businesses and retailers!

Explore UF’s plethora of benefit options here: TEAMS Benefits

Required Qualifications

High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Preferred

• Two years of dental clinic experience
• Multi-practitioner Dental Practice scheduling experience
• Proficient with a multi-line phone system and have communication skills to answer multiple questions.
• Experience handling general office equipment to include, facsimile machine, computer, copier, calculator
• Skills operating a computer, and be proficient with Windows and Microsoft Office (Word and Excel)

Health Assessment Required: Yes